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Guest Liaison / Night Relief Role For Exclusive Five Star Boutique Property In Camps Bay
HotelJobs Tuesday, 01 September 2026Job Summary
GUEST LIAISON / NIGHT RELIEF ROLE FOR EXCLUSIVE FIVE STAR BOUTIQUE PROPERTY IN CAMPS BAY For this position, we would preferably like to consider a male candidate with experience in a 5-star boutique hotel environment. Ideally, we are looking for someone who is currently in a similar role rather than someone in a higher position. We are looking for someone who wants to stay with us long-term, develop their skills, and grow within the company. We are seeking a proven motivated Guest Liaison / Night Relief who, on the first and final impression of the property, will ensure every guest experience is seamless, personal and unforgettable. From a flawless arrival to a thoughtful farewell, will orchestrate all front of house interactions with precision and grace – day and night. Key Responsibilities: Deliver an intuitive, personalized guest experience from check in to departure. Handle guest reservations, billing, profiles, and correspondence with accuracy and discretion. Prepare guest lists, itineraries, daily reports, and handovers with a meticulous eye for detail. Manage and maintain administrative systems (Opera, POS, MS Office) with consistency and care. Support concierge services and assist guests with bespoke recommendations and bookings. Oversee overnight operations and ensure the property is secure and guest-ready each morning. Liaise with all departments to ensure smooth daily operations and maintain house and maintain house standards. Ideal Candidate: Sophisticated; service-driven, impeccably organised and naturally hospitable. Passionate about administrative excellence and organisational systems. Strong communicator with fluency in English and confidence dealing with international guests. Highly organised and detail-focused, with strong multitasking abilities. Knowledgeable about Cape Town’s cultural, dining, and leisure offerings. Flexible to work varied shifts, including nights and weekends. Qualifications & Experience Formal Hospitality Qualification preferred. Minimum 3 Years experience in a 5 star or similar luxury environment Strong administrative background with excellent computer literacy (Opera, POS, Word, Excel, Outlook).
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