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Job Summary
Senior Process Engineer
Location
Gauteng, Johannesburg
Job Type
Contract – Full-Time hours
Job Description
This role requires a Senior Process Engineer with advanced process mapping capabilities in complex environments, and a minimum of 5–8 years’ experience in process excellence and continuous improvement.
Accountability & Objectives:
- Documenting all existing and new processes(Technical and Business), ensuring transparency, consistency, and traceability across the technology stack.
- Capturing and maintaining a comprehensive crisis management and incident log, including root cause analysis and remediation workflows, to reduce repeat occurrences and improve response agility.
- Identify and analyse process inefficiencies, bottlenecks, redundancies, and non-value-adding activities, and effectively communicate insights to stakeholders to drive continuous improvement and enhance the overall client experience.
Key Responsibilities:
- Collaborate across Transaction Banking Technology to accurately document all end-to-end existing and new processes (including system flows, integrations, and data hand-offs).
- Collaborate with the Process Architecture Lead to ensure all processes are aligned with and integrated into the Bank’s process architecture.
- Capture and maintain a comprehensive crisis management and incident log. Please include the root cause analysis and remediation workflows. Reduce repeat occurrences and improve response agility
- Processes are to be documented and housed in a central repository.
- Facilitate process workshops, discovery sessions, and validation meetings with business SMEs, operations, technology, risk, and compliance teams.
- Act as a bridge between business and technical stakeholders to ensure accurate documentation of both “as-is” and “to-be” states.
Africonology
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