Job Summary
Production Support Analyst-12 Months Contract
Location: Gauteng, Johannesburg
Job Type: Contract (Full-Time hours)
Job Description
Our client is seeking for the Production Support Analyst to ensure the stability and continuous operation of banking and finance systems by providing timely and effective support. The role involves monitoring, analysing, and resolving production incidents and service requests, liaising with technical teams and business users to restore service promptly and minimise business disruption. This position demands a proactive approach to identifying recurring issues and implementing improvements to enhance system reliability and efficiency within a highly regulated industry environment.
Job Duties
- Daily system checks and resolution of any anomalies.
- Resolution of incidents and support calls for Pricing and Billing, including user liaison, data analysis and determination of remedial action, in conjunction with correspondent systems owners.
- Pricing and Billing support, including audit queries, data checks and clean up, and SQL data extracts as required.
- First line support for the Zafin service in the role of Pricing and Billing Technical SME, including data extracts, analysis, and corrections.
- Resolution of first line support queries from Business and Sales users in the TxB Pricing and Billing environment.
- Regular system and data checks as required by operational processes (eg daily checks, Incident Management, Privileged Account Management.
Required Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related discipline.
- Relevant professional certifications in IT support or system administration are advantageous.
Experience
- 5-8 years application support experience, with 3+ years supporting banking platforms and SQL-based environments
- Strong SQL skills.
- Experience with incident/problem management (ITIL).
- Knowledge of Pricing & Billing platforms such as Zafin would be advantageous.
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