JOB SPECIFICATION: PROCESS QUALITY ASSURANCE SPECIALIST

Industry: Banking / Financial Services

1. Role Overview

We are seeking an experienced Process Quality Assurance Specialist to establish, implement and maintain quality assurance practices across business process design, documentation, transformation and optimisation initiatives.

The successful candidate will be responsible for reviewing and validating business process models, ensuring compliance with established process modelling standards, governance frameworks, business requirements and organisational policies.

The role will work closely with Process Architects, Business Analysts, Process Engineers, Business Owners and Transformation Teams to ensure that business processes are accurately documented, fit for purpose, consistent and aligned with enterprise standards.

2. Key Responsibilities

Process Quality Assurance and Validation

• Conduct quality assurance reviews of business process models, process maps, workflows and supporting documentation.

• Validate process documentation against approved business requirements, standards and governance frameworks.

• Ensure process models are complete, accurate, consistent and logically structured.

• Identify process modelling errors, gaps, inconsistencies, duplication and control weaknesses.

• Verify that process documentation accurately reflects business operations and agreed requirements.

• Perform quality checks on As-Is and To-Be process designs.

BPMN Modelling Standards and Compliance

• Review and validate process models against BPMN 2.0 modelling standards.

• Ensure consistent application of process modelling conventions, notation and terminology.

• Assess the correct use of gateways, events, activities, subprocesses, swimlanes and decision points.

• Ensure process flows accurately represent roles, responsibilities, business rules and system interactions.

• Maintain adherence to established process architecture and modelling guidelines.

• Identify deviations from approved modelling standards and recommend corrective actions.

Process Governance and Control

• Ensure process documentation complies with organisational governance requirements and approved standards.

• Assess whether appropriate business controls, risk considerations and compliance requirements are reflected in process models.

• Review process ownership, accountability and approval structures.

• Maintain process quality assurance checklists, review criteria and quality standards.

• Track quality findings, corrective actions and outstanding process documentation issues.

• Support process governance forums and quality assurance reporting.

Requirements and Documentation Assurance

• Verify that process models align with approved business requirements and functional specifications.

• Ensure traceability between business requirements, process designs and supporting documentation.

• Review process documentation for completeness, consistency and accuracy.

• Validate that business rules, exceptions, hand-offs and dependencies are appropriately documented.

• Ensure process changes are accurately incorporated into updated process models and documentation.

Stakeholder Engagement and Collaboration

• Work closely with Process Architects, Business Analysts, Process Engineers and business stakeholders.

• Facilitate process walkthroughs and validation sessions.

• Provide feedback and recommendations to process designers and documentation teams.

• Collaborate with stakeholders to resolve quality findings and process design discrepancies.

• Support continuous improvement initiatives across process design and documentation practices.

Quality Reporting and Continuous Improvement

• Develop and maintain process quality assurance reports and quality metrics.

• Track process quality findings, recurring defects and remediation progress.

• Identify trends and recommend improvements to process modelling practices.

• Establish quality assurance checkpoints throughout the process design lifecycle.

• Support the development and refinement of process quality assurance frameworks and methodologies.

3. Minimum Technical Requirements

• Strong experience in Business Process Management (BPM).

• Advanced understanding of BPMN 2.0 modelling standards.

• Experience reviewing and validating complex business process models.

• Strong knowledge of As-Is and To-Be process modelling.

• Experience conducting process quality assurance and documentation reviews.

• Understanding of process governance, controls, risk and compliance.

• Ability to identify process gaps, inconsistencies and design defects.

• Experience developing quality assurance frameworks, checklists and assessment criteria.

• Strong understanding of business requirements and process design methodologies.

4. Tools and Technologies

Candidates should ideally have exposure to:

• Signavio

• ARIS

• Bizagi

• Sparx Enterprise Architect

• Microsoft Visio

• BPMN 2.0 modelling tools

• Microsoft Excel and PowerPoint

• Process governance and documentation repositories

5. Qualifications and Experience

Qualifications:

• Bachelor's degree or relevant qualification in Business Process Management, Industrial Engineering, Business Analysis, Information Systems, Information Technology or a related discipline.

• BPMN 2.0, Business Process Management or Lean Six Sigma certifications would be advantageous.

• Relevant quality assurance or process governance certifications would be beneficial.

Experience:

• 5–8+ years of experience in Business Process Management, Process Quality Assurance, Business Analysis or Process Governance.

• Demonstrable experience reviewing and validating enterprise-level business process models.

• Experience working with BPMN 2.0 standards and process modelling tools.

• Experience in banking, financial services or other complex enterprise environments would be advantageous.

• Proven ability to engage with senior stakeholders, process owners and technical teams.

6. Key Competencies

• Strong analytical and critical thinking skills.

• Exceptional attention to detail.

• Quality assurance and validation expertise.

• Strong understanding of business process modelling.

• Excellent documentation and reporting skills.

• Stakeholder engagement and communication.

• Problem identification and resolution.

• Governance and compliance awareness.

• Ability to work across multiple business processes and transformation initiatives.

7. Expected Deliverables

• Quality-assured business process models and documentation.

• BPMN 2.0 compliance and quality assessment reports.

• Process quality assurance checklists and standards.

• Identified process gaps, modelling errors and improvement recommendations.

• Process quality findings and remediation tracking reports.

• Validated As-Is and To-Be process documentation.

• Process governance and quality assurance guidelines.

• Evidence of process review, validation and stakeholder sign-off.

8. Ideal Candidate Profile

The ideal candidate will be an experienced Process Quality Assurance Specialist with strong expertise in BPMN 2.0, business process modelling, process governance and enterprise process documentation.

They must be capable of independently reviewing complex business process models, identifying modelling errors and design inconsistencies, validating process documentation against business requirements and ensuring adherence to established quality standards.

Experience within banking, financial services or large-scale business transformation environments will be highly advantageous.