Job Title: Senior Process Engineer – Banking

Location: Johannesburg, Gauteng
Work Arrangement: Onsite
Employment Type: Contract

Job Purpose

Lead the analysis, design, optimisation and governance of end-to-end banking business processes. The Senior Process Engineer will drive complex process improvements that strengthen operational efficiency, customer experience, controls and digital enablement across business and technology functions.

Key Responsibilities

• Lead process engineering initiatives across banking operations, customer journeys and technology transformation programmes.
• Assess complex end-to-end processes to identify inefficiencies, bottlenecks, duplication, operational risks and control weaknesses.
• Design current-state and future-state processes using BPMN, value-stream mapping and service workflow models.
• Facilitate workshops with senior stakeholders to agree process designs, priorities, ownership and implementation decisions.
• Develop improvement recommendations and business cases supported by measurable benefits.
• Define process standards, business rules, controls, performance indicators and accountability.
• Ensure process designs align with business strategy, enterprise architecture, risk requirements and regulatory obligations.
• Identify and assess opportunities for workflow automation, RPA, system integration and digital self-service.
• Partner with Business Analysts, Feature Analysts, Solution Architects and delivery teams to implement process changes.
• Lead process impact assessments and support UAT, operational readiness and implementation sign-off.
• Establish process governance, maintain repositories and ensure documentation remains accurate and auditable.
• Monitor benefits realisation and recommend corrective actions where improvements fall short.
• Review process deliverables and mentor junior analysts and process practitioners.

Qualifications

• Degree or diploma in Business Management, Information Systems, IT or a related discipline.
• Certification in Business Process Management, Lean Six Sigma, Business Analysis or Process Engineering would be advantageous.

Required Experience

• 7+ years’ experience in business process engineering, analysis or optimisation.
• Banking or financial services experience is essential.
• Proven experience leading complex process improvement or transformation initiatives across multiple business functions.
• Strong experience in process modelling, control design, stakeholder facilitation and benefits measurement.
• Experience engaging senior management and influencing decisions across business and technology teams.
• Experience supporting change delivery in Agile or hybrid environments.

Technical Skills

• Advanced BPMN and end-to-end business process modelling.
• Value-stream mapping, root-cause analysis and process optimisation.
• Process governance, operational controls and risk assessment.
• Process performance measurement and benefits realisation.
• Process modelling tools such as ARIS, Bizagi, Visio or Sparx Enterprise Architect.
• Knowledge of workflow automation, RPA and process mining.
• SQL and Power BI exposure would be advantageous.

Core Competencies

• Strategic and analytical thinking.
• Senior stakeholder management and influencing.
• Leadership and mentoring.
• Strong facilitation and decision-making.
• Clear communication and high-quality documentation.
• Ability to manage ambiguity and drive improvements through to implementation.