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Job Summary
Key Responsibilities
Manage inbound and outbound customer calls.
Provide accurate information on investment banking products and services.
Resolve customer queries within agreed turnaround times.
Maintain accurate customer records.
Escalate complex issues appropriately.
Meet SLAs and quality standards.
Comply with FICA, FAIS (where applicable), POPIA and internal policies.
Maintain confidentiality.
Contribute to excellent customer experience.
Isilumko Staffing
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