Regional Manager – Democratic Republic of Congo

Location: Kinshasa, Democratic Republic of Congo
Reports To: Group Commercial Director
Direct Reports: Country sales t1eam, business development officers, support staff
Employment Type: Full-time, permanent
Travel: Up to 40% within DRC and occasional regional/international travel

Purpose of the Role

The Regional Manager for the DRC is a senior leadership position responsible for driving commercial growth, operational excellence, and strategic market development across the Democratic Republic of Congo. Reporting directly to the Group Commercial Director, this role serves as the primary in-country leader for us in Africa, accountable for revenue generation, client relationship management, team leadership, and ensuring alignment with the Group’s broader commercial strategy across the African continent.

Key Responsibilities

Commercial Strategy and Revenue Growth

• Develop and execute the DRC commercial strategy in alignment with the Group’s objectives and growth targets.
• Identify, pursue, and secure new business opportunities across key sectors and client segments within the DRC market.
• Own and deliver the regional revenue budget, ensuring consistent achievement of sales targets, margins, and profitability goals.
• Conduct market analysis to identify emerging trends, competitive dynamics, and opportunities for our company in Africa to expand its market share.
• Build and maintain a robust pipeline of qualified opportunities, reporting progress and forecasts to the Group Commercial Director on a regular basis.

Client Relationship Management

• Serve as the senior point of contact for key clients, partners, and stakeholders in the DRC.
• Develop and nurture long-term relationships with major accounts, ensuring high levels of client satisfaction, retention, and growth.
• Lead negotiations on major contracts and commercial agreements, ensuring favourable terms for the business.
• Act as a trusted advisor to clients by understanding their needs and positioning our company’s Africa’s solutions to deliver measurable value.

Operations and Service Delivery

• Oversee the efficient delivery of our company’s Africa’s products and services across the DRC, ensuring quality standards and contractual commitments are consistently met.
• Collaborate with internal functions including operations, supply chain, finance, and technical teams to ensure seamless execution.
• Monitor and manage regional operational costs, ensuring adherence to budgets and driving efficiencies where possible.
• Ensure all activities comply with local regulations, company policies, and health, safety, and environmental standards.
• Team Leadership and People Development
• Lead, coach, and develop the in-country team, fostering a high-performance culture aligned with our Africa’s values.
• Set clear performance objectives, conduct regular reviews, and provide constructive feedback to drive individual and team growth.
• Identify talent gaps and work with HR to recruit, onboard, and retain top talent for the DRC operation.
• Promote a collaborative, inclusive, and accountable working environment.
• Stakeholder Engagement and Reporting
• Act as our company’s Africa’s representative in the DRC with government bodies, industry associations, regulatory authorities, and local communities.
• Provide regular, accurate, and insightful reporting to the Group Commercial Director on commercial performance, market intelligence, risks, and opportunities.
• Contribute to Group-level strategic planning, sharing local market insights and participating in regional leadership forums.
• Manage reputational risk and represent our company with integrity in all external engagements.

Compliance and Risk Management

• Ensure full compliance with all applicable DRC laws and regulations, as well as our company’s internal governance frameworks.
• Identify, assess, and mitigate commercial and operational risks, escalating material issues to the Group Commercial Director promptly.
• Uphold the highest standards of ethical business conduct, including adherence to anti-bribery and corruption policies.

Qualifications and Experience

• Bachelor’s degree in business, commerce, engineering, or a related discipline.
• Minimum of 8–10 years of progressive commercial or general management experience, with at least 3–5 years in a senior leadership role.
• Demonstrated track record of driving revenue growth and managing P&L accountability in Sub-Saharan Africa, with preference for DRC experience.
• Strong understanding of the DRC business landscape, regulatory environment, and cultural dynamics.
• Fluency in French and English (both written and spoken) is essential.
• Preferred
• Master’s degree (MBA or equivalent) is advantageous.
• Experience in sectors relevant to our company’s Africa’s operations (e.g. mining services, industrial solutions, infrastructure, or related fields).
• Existing relationships and networks within the DRC business community and government.
• Experience working within a multi-country or pan-African organisational structure.

Key Performance Measures

• Achievement of annual revenue and profitability targets for the DRC region.
• Growth of the client portfolio and improvement in client retention and satisfaction scores.
• Successful delivery of new business wins and contract renewals.
• Employee engagement, retention, and development outcomes within the DRC team.
• Quality and timeliness of reporting to the Group Commercial Director.
• Compliance record and risk management effectiveness.