SERVICE SUPPORT COORDINATOR / – EARTH MOVING INDUSTRY
JOHANNESBURG / ISANDO
Requirements:
· National Certificate Grade 12.
· Earthmoving trade test in related field
Earthmoving 3 – 5 Years
• • Technical/Mechanical knowledge and understanding
• • Excellent communication & influencing skills
• • Warranty System management and Exposure
• • Ability to work with OEM, Dealers and customers
• • Time Management & Deadline Exposure
warranty claim submissions and OEM Payments
Development of technical staff and Technology growth
Ensure the effective and efficient administration / compliance policies and procedures.
Pro-active KPI's to manage machine and SOS alerts and pre-service advanced planning
Monitor monthly OEM KPIs and dealer performance.
• Review performance with branches and dealers.
• Implement corrective actions where targets are not achieved.
• Drive continuous improvement initiatives
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