Job Summary
Key Responsibilities
Develop new relationships with clients to expand the current client/customer base
Develop and maintain strong relationships with clients/customers to ensure satisfaction and loyalty
Conduct regular business reviews to evaluate client satisfaction with products and services
Identify and communicate sales opportunities within key accounts to the sales team
Keep clients informed about new product offerings and updates
Attend client meetings to strengthen relationships with existing accounts
Meet client relationship targets and KPIs as defined by the Head of Sales
Collaborate closely with Sales Managers and Sales Representatives to support client needs
Address and resolve client concerns promptly and effectively
Administer client satisfaction surveys and reviews to gather feedback
Monitor company performance against service level agreements and flag potential issues
Keep relevant managers informed about changes or developments within client accounts
Coordinate with internal departments to fulfil client requirements efficiently
Focus on client retention by proactively addressing their needs
Meet weekly appointment and sales gross profit (GP) targets
Contact potential clients to uncover opportunities
Must be able to present proposals to decision makers
Develop sales strategies to reach and exceed targets
Research organizations and individuals to find new opportunities
Increase the value of current customers while attracting new ones
Attend conferences, meetings and industry events
Develop quotes and proposals for clients
Qualifications
• Minimum Grade 12 Qualification
• Valid Driver’s License and reliable vehicle
Experience
• Knowledge of Office Automation & ICT Industry will be an advantage
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