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Job Summary
The FSE will be responsible for configuring and installing VoIP PBX systems and providing a high level of technical support to external customers while working under minimal supervision. The role focuses on on-site installations, as well as diagnosing and resolving existing technical issues.
Job Duties
- Act as the primary interface for all clients to resolve reported issues
- Respond to support tickets in a timely manner
- Provide troubleshooting and technical support remotely and on-site
- Set up and install 3CX software prior to deployment
- Install and configure the 3CX mobile application
- Provide ongoing support and maintenance for 3CX systems
- Configure and prepare PBX phones prior to installation
- Provide support and maintenance for PBX handsets post-installation
- Troubleshoot VoIP-related issues
- Set up gateways (PSTN, fax gateways, FXO, FXS, BRI)
- Install and configure routing on ADSL and fibre connections
- Set up VPNs and configure port forwarding on routers
- Implement router configuration changes based on client requirements
- Perform preventative maintenance on routers (firmware updates, scheduled reboots)
- Access and audit router configurations to ensure optimal performance and compliance
- Install and configure 3CX software on phones and servers
Required Knowledge, Skills, and Abilities
- A+ and N+ certifications (preferred)
- Proven experience with networking and PBX systems
- Knowledge of structured cabling
- Strong communication skills
- Excellent problem-solving ability
- Dependable and self-motivated
- Effective time management skills
- Professional work ethic and attitude
Other
- Complies with the company’s vision, policies, and procedures
- Performs additional tasks as assigned by management
ICTEngage
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