Job Summary
Responsibilities:
- Operations Management: Oversee all aspects of lodge operations, including guest services, housekeeping, maintenance, and security.
- Guest Experience: Ensure that guests receive exceptional service throughout their stay, from arrival to departure, and address any concerns or requests promptly and professionally.
- Conservation Leadership: Develop and implement conservation initiatives to preserve and protect the reserve's natural habitat and wildlife.
- Staff Management: Recruit, train, and manage a team of staff, including guides, rangers, and hospitality personnel, to deliver high-quality services and experiences.
- Financial Management: Prepare and manage budgets, control costs, and optimize revenue streams to ensure the financial success of the reserve.
- Marketing and Promotion: Collaborate with the marketing team to develop and implement strategies to attract guests and promote the reserve's unique offerings.
- Health and Safety Compliance: Ensure compliance with health and safety regulations and industry standards to provide a safe environment for guests, staff, and wildlife.
- Community Engagement: Build positive relationships with local communities and stakeholders, contributing to social development initiatives and promoting responsible tourism practices.
- Environmental Stewardship: Monitor and assess the environmental impact of reserve activities, implementing sustainable practices and minimizing ecological footprint.
- Emergency Response: Develop and maintain emergency response protocols, including evacuation procedures and crisis management plans, to ensure the safety and well-being of guests and staff.
Requirements:
- Bachelor's degree or diploma in Business Management, Hospitality Management, or a related field.
- Minimum of 3 years’ experience in a management role within a 5-star lodge or luxury hospitality environment.
- Passion for wildlife conservation and sustainable tourism practices.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and negotiation skills, with the ability to build relationships with guests, staff, and stakeholders.
- Proven ability to manage budgets, analyze financial data, and drive revenue growth.
- Knowledge of South African wildlife, flora, and fauna, with experience in safari guiding preferred.
- First Aid and Firearm Competency Certificates
- Valid driver's license and clean driving record.
Kencorp Executive Search
2005
P O Box 136893 Alberton North
2-10
Recruiter
About
Kencorp Executive Search was founded early 2005 and offers the combined expertise of 20 years of experience. Kencorp specializes in sourcing and placing professional and experienced candidates in the Hospitality, Pharmaceutical, FMCG, IT and Legal industries. We provide a fully comprehensive service including screening and reference checking for all our candidates which includes a candidate database and a guarantee period on all our candidates placed. This is to safe-guard you, our client, as well as the candidate and ensures that you are completely satisfied that you have made the right choice for your organization and that the candidate is happy in their new working environment.
Kencorp strives to bring you:
- Increased profits and sales
- Decreased costs
Kencorp is proud to be a member of APSO and runs the business strictly according to the APSO Code of Ethics. The Company prides itself in staff solutions for the ultimate results in Client needs and Candidate career choice. The aim is for successful permanent placements and Client/Candidate satisfaction. We are a BEE compliant company and have EME Certification.