49 Travel/Tourism jobs in South Africa on Job Mail

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?

Overview

Our client is currently recruiting a German-speaking Trip Coordinator to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:

• Working closely with their partners to confirm ground services the moment a booking comes in
• Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest
• Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants
• Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems
• Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel
• Briefing guests about their upcoming experience in Africa and Europe
• Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis
• Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates

Why would you want this job?

This is a very unique customer service opportunity for many reasons – here are a few!

• The people you work with: They are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizons
• Support for your growth: Their pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, they invest considerable time and resources in the growth and development of their people
• Flexible working hours: After the initial training, you will have considerable flexibility in your working hours
• Having an impact: You contribute to memories of a lifetime for their guests through the joy and wonder of personalized travel which often has a deep impact on their lives. Furthermore, they listen to our team members’ ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company’s path.

What do they expect from you?

• You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary
• You are an excellent communicator in the English and German languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way
• You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations
• You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust
• You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations
• You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized
• You have 2+ years of customer service experience, preferably in tourism.

Key Responsibilities

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
• Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
• Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
• Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
• To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
• To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
• To maintain high standards of service and communication with the member throughout the request/member journey
• To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
• To ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.
• To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

Requirements

• Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
• Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations
• 3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Outstanding communication skills, both written and verbal
• The ability to multitask and handle several projects at the same time.
• The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
• Proven capability to own and lead projects
• Possess good communication and interpersonal skills
• Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
• Experience with GSDC systems would be advantageous
• Concierge, customer service or call centre experience will be preferred
• Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
• Possess at least one area of interest outside work (e.g. dining, travel)
• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• An understanding of the luxury lifestyle and affluent customers.
• Only Norwegian speaking candidates who are CURRENTLY in South Africa will be considered

Benefits

Too many to mention!!

About the Role

Our client is looking for passionate, motivated and resourceful individuals to join their Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our Scandinavian based members, including luxury journeys on behalf of high-net-worth members, complex flight inclusive itineraries covering several destinations within Scandinavia and world-wide.

Your exceptional customer service skills, commercial judgement, skilful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of the company for travel and other jobs throughout the business.

The role will require some evening and weekend shifts.

Are you…..

• A travel consultant who loves working in the travel industry?
• The person your friends always turn to for suggestions on their holiday destinations?
• Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?
• Someone who thrives in a fast-paced and fun working environment?

REQUIREMENTS

We are looking for:

• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• People who are passionate about delivering high quality personalised customer support and have excellent research skills
• People who can use their initiative and creativity to best meet the needs of our members
• Proven track record in Scandinavia leisure sales as well as worldwide itineraries
• Previous experience working with view data is preferable but not essential
• Experience in a retail environment or Tour operator essential
• Previous experience working with Amadeus is preferable but not essential
• Fluency (both written and spoken) in Swedish and English. Norwegian and Danish is a big plus.

Benefits

Too many to mention!!

Description

Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.

Key Responsibilities

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
• Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
• Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
• To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
• To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
• To maintain high standards of service and communication with the member throughout the request/member journey
• To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
• To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
• To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

Requirements

• Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Arabic is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
• Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations
• 3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Outstanding communication skills, both written and verbal
• The ability to multitask and handle several projects at the same time.
• The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
• Proven capability to own and lead projects
• Possess good communication and interpersonal skills
• Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
• Experience with GSDC systems would be advantageous
• Concierge, customer service or call centre experience will be preferred
• Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
• Posses at least one area of interest outside work (e.g. dining, travel)
• You must be flexible to work rotational shifts.

• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• An understanding of the luxury lifestyle and affluent customers.
• Only Arabic speaking candidates who are CURRENTLY in South Africa will be considered

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Aesthetics Co-ordinator

Aesthetics Co-ordinators bring to life an artistic vision for work and living spaces, seeing out a project from conception to creation. Design plans should be cognisant of safety and functionality requirements and maintain a strict adherence to building codes and regulatory standards. Good interior Aesthetics Co-ordinators can think creatively about the use of space, colour and movement and will draw on other artistic mediums for creative inspiration. They will also be effective communicators with the ability to persuade in communicating a design idea.

The interior designer's key responsibilities include visualizing and sketching design plans as per client goals, sourcing products and materials, determining costs and inspecting construction to ensure alignment with design specifications are met. You will also be expected to comply with the regulatory environment around inspections and building codes.

Minimum Requirements:

• Bachelor's degree in interior design or related field.
• Portfolio of design work.
• Project management experience.
• Experience with computational design.
• Highly creative, imaginative, and artistic.
• Excellent communication skills, especially regarding communicating an artistic vision

Interior Designer Responsibilities:

• Outline client design objectives.
• Conceptualize and sketch design plans.
• Determine cost of completion and project requirements in the budgeting phase.
• Set a timeline for the completion of an interior design project.
• Source materials and products included in plans.
• Create 'mood boards' to sample your design vision.
• Utilize computer applications in the design process.
• Inspect design after completion to determine whether client goals have been met.
• Undertake design project from concept to completion
• Determine the client’s goals and requirements of the project
• Interpret and translate customer needs into rough plans
• Negotiate fees and set schedules for the project
• Research and decide on materials and products sourcing
• Place orders for materials and oversee installing the design elements
• Work closely with designers, decorators, architects and constructors
• Research and follow industry changes, evolutions and best practises

Responsibilities and Duties

• Oversee design progress against schedule and budget.
• Implement corrective measures for identified distractions or issues.
• Review, negotiate and recommend for approval/disapproval on design change orders.
• Administer design subcontract including processing monthly invoices for payment.
• Coordinate and monitor status of design incentive/disincentive programs complying with provisions of design subcontract.
• Perform constructive reviews conforming design to prime contract requirements and proposal commitments.
• Coordinate and control design submittals for owner’s review and approval.
• Facilitate resolving design issues with owner.
• Head and manage procurement of selected materials.
• Oversee and maintain cleanliness in organization campus and sample library.
• Support preparation of completed aircraft for interior photography sessions using props.
• Assist designer on special research and technical projects.
• Manage entirely materials and data to help establish and maintain effective communication and information systems within unit.
• Perform receptionist role to maintain appointment agenda and inform commitments to team members.
• Provide assistance in sample boards and shop boards preparation for presentation and release to shops.

To apply for the position, please forward an updated CV with a picture of yourself to consultant2@careercustodians.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com

Camp Manager

Location: KZN

This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose individuals very carefully – they are the strength and the future of this business.

KEY OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that come into contact with the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at meal times and ensure the smooth running of service from the kitchen and waiters
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Host children’s activities at the lodge
• Provide superior service and quality to guests
• Must enjoy working with children and be creative when planning fun children’s activities

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge
• Valid unendorsed SA driver’s license essential

PREVIOUS WORK EXPERIENCE REQUIRED

• Experience in the service industry especially in dealing with guests and staff
• Previous Camp Manager / Safari Host experience an advantage
• Previous experience in working with kids an advantage

This is a permanent live-in position, based at the lodge.

Transport to / from leave cycles is the successful candidate’s own responsibility.

Overview - What The Role Entails

The senior sous chef is fully responsible for the management of the kitchen under the head chef and assumes complete responsibility for the kitchen in his/her absence. The main purpose of the senior sous chef is to ensure that the kitchen is supervised and that quality food is produced in a hygienic environment, in line with the required Company standards. Portion control must be exercised according to the number of guests dining and stock rotation in terms of the mise-en-place used in preparation of dishes.

Remuneration:

• Market Related Salary - Negotiable
• Accommodation
• Uniforms
• Med Aid contribution
• Pension / Provident fund
• Off day cycle
• Annual leave

What You will Need

• A minimum of 5 years management experience in a medium sized kitchen
• Matric qualification
• Professional cookery qualification
• Assertiveness, patience and good organizational skills
• Understanding of kitchen procedure and timing requirements and be able to plan accordingly
• Passion for cheffing and kitchen-related duties
• Good communication skills
• The ability to implement and maintain health and hygiene procedures
• Knowledge of safety procedures and the use of fire-fighting equipment
• First-Aid training
• The ability to deal with constructive criticism and present healthy, innovative and modern dishes

What You will do

In broad terms the sous chef oversees the following key result areas:

• Supervision and training of the kitchen staff in line with the Company Standard.
• Preparation of food, in line with Company Standards of Excellence.
• Effective guest interaction to enhance guest satisfaction.
• Effective management of staff canteens.
• Administration of orders to minimize shortages and wastage and effective stock control.
• Ensuring that the cleanliness and hygiene of the kitchen is of the highest standard.
• Correct use and maintenance of kitchen equipment.
• Maintaining fridges and stores to the highest hygiene and stock rotation standards.
• Communication with kitchen and lodge front of house staff to ensure the smooth running of the department.
• Achieving service excellence though Teamwork.

Overview - What the Role entails

The lodge manager / couple will be responsible for overall management of a new 9 room luxury lodge, bistro and activity centre. This involves:

• Welcoming guests and demonstrating enthusiasm for the property, area and experiences
• Monitoring hospitality service, housekeeping, kitchen, and maintenance standards within the lodge
• Organise and plan daily activities and experiences with guests on arrival and each evening
• Hosting and managing events
• Collaborating with finance and operations on yearly budgets & operate in a cost effective manner within these parameters
• Managing daily, weekly and monthly administrative tasks
• Ensuring staff cycles, welfare and admin is up to date
• Disciplinary actions as required
• Communicate with operations and lodge team to ensure the smooth running of the property
• Assist with all areas of the lodge as needed to ensure property is staffed and guests are hosted

Qualifications / Experience Required

• A minimum of 5 years management experience
• Mature, well presented, professional, well travelled and friendly
• Interest in natural areas and activities associated with this location
• Own transport and drivers’ licence (essential)
• Wine and Food knowledge
• Excellent guest relations and passionate about hospitality and service
• Ability to multitask, think on your feet and being flexible to changing nature of the business
• Good knowledge of area
• Ability or organise and plan effectively
• Attention to detail
• South African citizenship or valid work permit

The Company Offers

• Competitive Market Related Salary
• Accommodation ( optional can be live in or live out)
• Other benifitrs will be discussed in the intervew

This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.

KEY OUTPUTS

• Managing the Creditors Team
• Assisting with improving financial controls and policies
• Monitoring and clearing aged credit reports
• Monitoring the Prepayments Inbox
• Reviewing recons and paperwork for all supplier payments – Accounts, PP and non-touring payments
• Reconciliation of supplier statements to invoices received for term and non-term creditors
• Preparing and processing pre-payments for term and non-term creditors
• Processing payments against vouchers on Tourplan
• Updating cash flow with approved payments daily
• Weekly preparation of the weekly Creditors Review Report for the Product Team
• Preparing the payment due report for all Touring payments
• First release for all Touring and non-touring payments on online banking
• Sending remittance advices to all parties concerned (suppliers and/or consultants)
• Liaising with suppliers and reservations team and all other relevant parties to resolve any queries
• Monthly closing of creditors function on Tour Plan
• Preparing monthly bank recons
• Assisting with year-end audits
• Processing Third Party Barters

KNOWLEDGE REQUIRED

• Creditors processing and management – accurate reconciliation to supplier statements
• Tourplan
• Sound accounting knowledge, i.e. General Ledger, Journals and Bank Reconciliation
• MS Windows, MS Office - Extensive knowledge of Excel
• Foreign Currency

SKILLS REQUIRED

• Attention to detail
• Determination
• Patience
• Very good time management
• Excellent communication skills
• Excellent organization skills

The successful candidate must be:

• Deadline driven!
• Able to work independently
• Able to work under pressure
• Highly organised, flexible & be a team player
• Energetic and fun

Should you wish to apply for this position, please email your latest CV and motivation to carla@abcworldwide.com

Scope and General Purpose
To control, manage and maintain operational standards of the departments under your control, and
to ensure that all departments adhere to the prescribed Company & Client standards and that the
highest levels of guest and staff satisfaction are always achieved.
To ensure the implementation, maintenance, monitoring and training of staff in front and back of
house procedures and ensuring that the highest level of internal and external guest satisfaction is
achieved and upheld
Maintain operating and service standard levels, in keeping with Company & Client expectations by
means of monitoring the staff’s performance levels.
Key Performance Areas
1. Customer Satisfaction
? To report and where possible act for any customer or clients’ complaint or compliments.
JOB DESCRIPTION
OPERATIONS MANAGER
? Have sound, hands on experience in the technical field such as , electrical work, fitting
and turning, plumbing and overall insight / experience in hospitality property
management systems.
? Strive in the achievement of total customer satisfaction by ensuring that every customer
is given polite, friendly, and personal service.
? Ensure that all departments are standardised in terms of service to guests.
? Strive for nil customer complaints.
? Turn customer complaints and potential negative customers into positive ones.
? Actively promote and market your business by continually liaising with the Marketing
service providers.
? Implement and monitor all marketing initiatives.
? Liaise on an interpersonal level with all guests (internal and external)
? Oversee the monitoring of the guest levels with prompt and efficient service control.
? Ensure all guests are greeted on arrival and departure.
? Oversee and management of customer queuing on busy days.
? Handle operations phone as and when required.
? Handle email and telephonic enquiries.
? Ensure that the highest standards of safety, cleanliness, tidiness and hygiene is
maintained in all areas including but not limited to public areas, function venues,
restaurants, viewpoints, grounds, and parking areas.
2. Duties and Quality of Work
? To stand in for the General Manager when required to do so in his absence.
? To ensure that highest level of accuracy is achieved in the sales.
? To ensure that the required levels of operating equipment and statio

KEY OUTPUTS

• Kitchen Hygiene standards set
• Responsible for training chefs & implementing kitchen standards
• Abide by the 7 day Menu set according to Food Styling Guide and approved by the company’s Food Fundi
• Work with the company’s training chef when visits are conducted and be feedback fit
• Presentation as discussed and according to Styling Guide
• Up to date with What’s Hot & What’s Not for the company’s Food
• Through the Tummy of the Guest Bops
• Creative Bush Banqueting according to Food Styling Guide
• Proactive Maintenance
• Good communications with:
• All chefs
• All camp managers
• Heads of Department
• Lodge Manager
• Suppliers
• Good stock controls and stock rotation
• Responsible for all food orders, storerooms and fridge and deepfreezes in absence of the executive chef
• All food going out to guests at any time to be checked in absence of the executive chef
• Chef to check buffets/dinner/breakfasts

PERSONAL CHARACTERISTICS

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Attention to detail
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED

• At least 2+ years Chef experience
• Passion for kitchen management – including all kitchen administration, general hygiene and people management
• Passion for training staff, creating fabulous food, and new ideas

KEY OUTPUTS

Managerial

• Overall responsibility for the effective management on all levels
• Overall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding Team
• Development, Training and relief schedules of all direct reports management
• Overall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company values
• Overall communication between General Management, HOD’s and general staff departments through all levels
• Managing HR issues and industrial relations procedures
• Managing the Tented Camp in absence of General and Assistant General Manager

Financial

• Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountant
• Active management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocks
• Create an environment of care for equipment, saving and sustainability

Operational

• Management of all Guests areas and exceeding of guest expectations
• Overall accountability of following up on all maintenance in ALL front of house areas
• Overall accountability to live the company behaviours and implement a culture of care and learning
• Daily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.
• Daily, monthly and weekly training of all Service departments within company standards
• Assist with daily hosting during mealtimes, welcome, check in etc.
• Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movements
• Assist with daily/weekly/monthly departmental meetings
• Provide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the rooms
• Provide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in service
• Implementing and follow up on Development plan and performance management of F&B Supervisor and Lodge Staff
• Coordinate and actively oversee the exceeding of guest expectations and guest delights
• Overall accountability for Leave cycles of Service staff, Reception and Safari Shop
• Daily and weekly meetings with Assistant GM and GM for smooth operations and updates at the Camp
• Daily and weekly feedback to Reservations on Agents, bookings etc.
• Implementing of new standards, equipment and active participation into the company culture
• Implementing of Fox Browne feedback, regional feedback and adhere to the company standards at all times
• Creating an environment where the company Golden Thread is continuously met and visible throughout the daily functioning of the lodge

Values

• Active recognition of employees
• Drive and support company life initiatives
• Drive sustainability initiatives and clean ups
• Drive and support community development projects in conjunction with the Africa Foundation
• Implement annual and monthly training plan in conjunction with the General Manager for all front of house departments, structure external training and exchanges with other lodges where possible
• Maintain and implement skills development plan in line with the General Managers vision

Guests

• Supporting F&B Supervisor in hosting all agents and single guests
• Responsibility to deal with guest complaints and anticipation of guest needs to exceed the guest experience
• Make sure standards are met for an extraordinary guest experience
• Oversee feedback to agents, other lodges, reservations etc.

SKILLS REQUIRED

• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
• Aware, evolved, energetic, compassionate, respectable and a strong leader
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests needs
• Excellent interpersonal and communication skills with staff and guests
• Attention to detail
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information, teach and inspire others
• Very strong administrative skills
• Basic Computer and financial skills

PREVIOUS WORK EXPERIENCE REQUIRED

• Experience in the service industry especially in dealing with guests and staff

At least 3 years’ experience as an operations manager, in a similar environment

Description

Are you…

• A travel consultant who loves working in the travel industry?
• The person your friends always turn to for suggestions on their holiday destinations?
• Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?
• Someone who thrives in a fast paced and fun working environment?

Yes? Read on…

Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high net worth members, complex flight inclusive itineraries covering several destinations within UK, Europe and world-wide.

Your exceptional customer service skills, commercial judgement, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of Ten for travel and other jobs throughout the business.

The role will based on a fixed shift pattern and will require some evening and weekend shifts.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Requirements

We are looking for:

• Fluency in English and Italian. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skill
• Candidate will need to be based in Cape Town
• Minimum of 5 years’ experience in outbound retail leisure travel essential
• Recent GDS experience is essential (within the last 2 years), Amadeus preferable.
• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• People who are passionate about delivering high quality personalised customer support and have excellent research skills
• People who can use their initiative and creativity to best meet the needs of our members
• Proven track record in European leisure sales as well as worldwide itineraries.

SKILLS & EXPERIENCE REQUIRED

• Experience in, and knowledge of East African safari sales
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales skills and the ability to upsell
• Excellent communication skills, a service delivery mindset and a strong customer service focus
• Targe orientated, and experience of delivering results in a performance oriented and fast paced sales environment
• Ability to find commercial solutions to problems
• Good knowledge of sales systems
• Strong administration and organizational skills with great attention to detail
• The ability to work well under pressure
• Proactive mindset and can-do attitude
• Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
• Experience in and willingness to handle issues outside of office hours when required
• Ability to work independently as well as within a broader team setup
• Energetic and eager to learn

SKILLS & EXPERIENCE ADVANTAGE

• 10 – 15 Years’ experience of the broader industry sector (hospitality & tourism)
• Experience in selling safaris in East Africa preferred
• Experience and good understanding of the safari tourism environment
• Experience of as many aspects of the industry as possible, more than one side of the fence
• Experience of dealing with and delivering on western business demands
• Experience with travel & reservation systems

RESPONSIBILITIES & DUTIES

• Handling of safari requests from agents with costing and accurate information within the required turnaround time
• Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed
• Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
• On confirmation, complete the safari file and all the information required
• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
• Follow up with agents after a safari for any feedback
• Report any errors or issues to your line manager immediately on discovery
• Provide proactive support to colleagues in peak or leave times
• Proactive approach towards your personal and departmental targe and working together with management to ensure we reach these targets
• Following and adhering to all sales procedures as set out in the operating manuals
• Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as part of 3rd party suppliers) and the countries in which we operate
• Use systems to their maximum potential and play an active role in helping to improve where possible
• Always look for ways to increase sales from your accounts and play an active role in increasing the performance of the sales office

REQUIRED WORK PRACTICES

• Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
• As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
• The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
• When staff events happen within working hours, it will be compulsory to attend
• Attend all Training & Development programs as required

CONDITIONS AND HOURS OF WORK

• You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are depending on the team setup and business requirements. Flexible work from home is permitted, with a split of 3 office and 2 work from home days as detailed in the offer of employment and the work from home guidance document which forms part of our HR Policy pack available at the time of offer only.
• Dependent on the geographical location of the market being served, working hours may be adjusted to allow for real-time market specific interaction, but within reason
• Occasionally the business may require you to sh8ift between various markets and while we will give your fair notice, it may be a business requirement that necessitates this move
• You may be required to work alternative South African public holiday for which you may be compensated with time off in lieu
• Overtime may be required during peak periods, for which you may be compensated with time off in lieu
• We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods
• You may be required to travel for work from time to time.

KEY OUTPUTS

• Kitchen Hygiene standards set
• Abide by the Menu set according to Food Styling Guide and approved by the company’s Food Fundi
• Up to date with What’s Hot & What’s Not for the company’s Food
• Through the Tummy of the Guest Bops
• Creative Bush Banqueting according to Food Styling Guide
• Proactive Maintenance
• Good communications with:
• All chefs; including the Executive Chef
• Heads of Department
• Lodge Manager
• Suppliers
• Good stock controls and stock rotation
• Assist with the management of food orders, storerooms and fridge and deep freezers

QUALIFICATIONS AND SKILLS

• Knowledge of various cooking methods, ingredients, and procedures with emphases in Pastry
• Computer Literate and sound knowledge of Excel and Word
• Familiarity with industry’s best practices
• Ability to execute instructions by the Executive Chef or Lodge Manager
• Creativity
• Time-management skills
• Dietary Knowledge
• Handles pressure in a professional manner
• HACCP (FIFO etc.)
• Ability to work well with other chefs
• Ability to mentor and train staff
• Valid RSA Drivers Licence would be beneficial

PERSONAL CHARACTERISTICS

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Attention to detail
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED

• At least 2+ years Chef experience as a Pastry chef in five-star lodge or hotel
• Formal Qualification/s
• Understanding and experience on PANstrat or Pastel is favourable

SPECIALIZED DUTIES

You would be required to be proficient and have substantial experience in the following:

Fields, Painter, Carpenter, Aircon/Refrigeration, Electrical wiring, Plumbing, Diesel Mechanics, Quad Bike Mechanics, Reserve Management, project management, solar farm and ring main maintenance, water and sewerage maintenance

General

• You would report to the Lodge Manager
• You will assist in all the maintenance at your Lodge – including plumbing, electrical (domestic), refrigeration and air conditioning, building, carpentry and general maintenance
• Solar and Hot Water will be your responsibility
• Water Treatment and Sewerage will be your responsibility
• You will be responsible for all routine and preventative maintenance, generator maintenance, fleet maintenance, road maintenance, annual fire break burning and maintaining of the fire break
• You will be liaison between NSE and the lodge for the upkeep of the solar plant
• Project management and managing large teams of staff will be a requirement

Stock and Tools

• You will endeavour to keep a par stock of spares that will allow you to affect emergency and other repairs efficiently
• You will ensure that tools and spares are neatly stored and packed away
• You will perform a stock take of tools monthly and report any shortfalls to the manager

Communication

• Maintain open communication channels with the General or Lodge Managers and Guest Relations
• Managers and ensure that clear feedback loops are in place to ensure that status reports on problems are fed back to those who have reported them
• Hold frequent meetings with Lodge Managers and the Regional Manager
• Attend and partake in the lodge morning meeting daily
• Conduct morning meetings with the other maintenance staff and make sure that good team work exists within the team
• Produce Reports on status of projects and reports on monthly spend
• Produce in depth maintenance plans for routine and preventative maintenance

Guest Relations

• You will be required to assist in hosting guests from time to time
• Ensure that when interacting with guests in the lodge environment that you are well presented
• (Uniform), friendly and courteous

DAILY AND WEEKLY DUTIES

Ensure that the following duties are performed by yourself and your teams at the lodge:

Daily Duties

• Swimming Pools & Pathways
• Clean pool
• Check timer
• Backwash Pool and Clean filter
• Make sure the chairs are neat and tidy
• Take pool loungers covers from store and put them on the loungers in the evening and
• remove in the morning
• Remove umbrella covers and open umbrellas in the morning and cover at night
• Make sure all pathways to the pool and the area around the pool is neat tidy and free of
• litter
• No ladders standing at the pools
• No stains in the pools
• Sewage Plant
• Check all pumps & filters
• Check chlorine
• Check that there are no leaks in the system
• Check that sprinkler system is not blocked
• Check all sewerage pumps at rooms
• Execute the BOP supplied by Water Africa
• Water Treatment Plant
• Check Water Levels in Tanks
• Check chlorine Tablets
• Check that there are no leaks in the system
• Check all pumps and filters
• Check Borehole, Well Points or Extraction Point
• Check Dosing Pump
• Backwash System Daily
• Execute the BOP supplied by Water Africa
• Pathways
• Sweep or Rake if necessary
• Check lights are all working
• Check condition of light boxes, repair or report where necessary
• Remove any green grass or weeds growing on the pathways
• Make sure turning circle and arrival area is maintained and sand is kept smooth to avoid puddles building up and guests experiencing a bad arrival and departure
• Boma
• Rake Boma and make sure it is clean and Tidy
• Make sure all the ash is removed from fire bowls
• Make sure that there is enough firewood in all the fire bowls and that there is spare at the back
• Make sure that furniture is placed back in position and that the chairs is stored at an angle against the tables to avoid collecting water
• Make sure covers are neat and tidy at all times
• Storeroom
• Must be neat and tidy at all times
• Gas Bottles
• Check and replace gas bottles where necessary
• Make sure storage area is neat and tidy
• Make sure we are legal at all times and that monthly checks are performed
• Service gas points and repair if necessary
• Wet Waste and Rubbish
• Remove wet waste to the pit daily from the kitchens
• Neatly pack and tie down all cardboard in order to go out for recycling
• Manage waste separation process, glass, plastic and cans
• Manage waste storage areas
• Generator
• Daily Generator Checks
• Daily Fuel Recording
• Manage Generator work hours etc.
• Make sure Generator is serviced monthly
• Vehicles
• Daily vehicle checks
• Daily fuel recordings
• Water Lodges weekly oil service
• Fleet Management Program to be implemented and report on this program weekly
• Weekly Stock takes
• Do routine and preventative maintenance on the fleet
• Fuel
• Implement a fuel management system
• Daily fuel dips and recordings
• Maintain fuel bund and fuel traps

Weekly Duties

• Clean washing machine filters and pipes
• Backwash pool filters
• Clean aircon filters and pipes
• Check & clean aerators on taps
• Check all back of house lights are working
• Check sliding doors
• Chicken run under decks & lodge surrounds
• Clean fridge pipes (to stop leaking)
• Staff village – check all lights and do check around village for maintenance
• Do maintenance check in canteen
• Check gas supply for interactive kitchen, main kitchen & canteen
• Check wood supply and maintain levels
• Check paraffin supply and maintain levels
• Clean shower drains
• Service Solar Plant and Wash Panels

Monthly Duties

• TLC toilet chemical
• Clean/ service aircon
• Deep Clean fat strap (Over and Above Daily Cleaning)
• Clean tumble drier
• Check & rinse water filters
• Clean roofs
• Check smoke detectors & fire extinguishers
• Clean showers and bath drains in all rooms
• Pool loungers to be washed
• Banqueting chairs to be washed
• Check lights are working in main area including guest bathroom
• Check fans are working
• Clear debris from around the main lodge
• Check sliding doors railings
• Fireplace to be cleaned to avoid carbon build up
• Clear spider webs from around the lodge
• Check toilets are working and flushing properly
• Deep clean and repair lanterns
• Rooms -
• Check all lights are working (inside & outside)
• Check all plugs points
• Check toilet function
• Check fans and report any problems
• Check air conditioners
• Showers
• Geyser
• Mosquito netting and windows
• Clear debris from the roof and around the room (one room per day)
• Clean aerators

General Office Duties

• Human Resources – leave register and other requirements
• Disciplining of staff – non-performance, standard of work etc.
• Quality control and monitoring progress
• Control of stock and tools
• Ordering (do not over order – negotiate the best deal for the company)
• Budgeting – repairs & maintenance or capex
• Attending of all necessary meetings; i.e. morning, finance, etc.
• Communication – TO & FROM ALL DEPARTMENTS
• Administration – “paperwork” – allocating of invoices and GRS etc.

Sustainability

• Implement and maintain the sustainability program for the lodge
• Maintain a 96% sustainability score

This is a permanent live-in position, based at the Lodge in Namibia.

KEY OUTPUTS

• Meet and greet all guests, say goodbye to all guests, know all guests by name
• Understand personal guest needs through interaction
• When required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requests
• Transmit guest information to other lodges and get information from other lodges before guests arrival
• Cover all daily and weekly requirements of the Lodge Manager, especially budget control and guest delight activities
• When required to do so, assist with room allocation and planning for future bookings well in advance – read all day sheets thoroughly and plan for any special requests, requirements or occasions
• Be present at all morning meetings
• When required to do so, plan all tomorrow’s activities and transfer activities with the guides/trackers/drivers
• Ensure that all rooms are checked by Guest Relations – Housekeeping Manager before the guest’s arrival
• In co-ordination with other management, host guests at all meals
• Manage check-outs and invoices when Lodge Administrator is on leave or needs assistance
• Assist with monthly planning – training, guest requirement and staffing levels
• Familiarise yourself and adhere to the Company Policies and Procedures
• Sit in on Disciplinary procedures – sound knowledge of all policies and procedures and labour relations
• Ensure that minimum standards as per BOPs are adhered to in all departments
• Promote and instil a passion for Going the Extra Mile throughout all departments
• Closely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessary
• Attend any departmental and finance meetings
• Oversee stock takes
• Spot check equipment, replace and improve when necessary. Manage annual on on-going maintenance and deep cleaning of furniture etc.
• Welcome packs for new staff
• Organise training workshops with the lodge manager
• Check uniforms are correct, name badges are worn etc.
• Ensure monthly operational stock takes are done and that you order up to par
• Maintain par stock of crockery & cutlery, linen, operational smalls, and guest amenities in the store rooms. Ensure the store rooms are kept neat and tidy
• Regular “walk-about” the office, stores, laundry and workshop - tidy, dusted, clean, including toilets
• Help drive:
• Company Life
• New “stories of the Company”
• Community involvement
• Training and records of such
• Staff delight
• Guest Delights, Uniform, Cut & Crock, Ops Smalls and GA

PREVIOUS WORK EXPERIENCE REQUIRED:

• 2 years’ experience working in a similar position within the company
• Computer literate