Minimum Requirements

• Diploma or Degree in Hospitality Management, Hotel Management, Business Management, Tourism, or a related field
• Minimum 5–7 years' experience in hotel operations, with at least 2–3 years in a senior management or General Manager role within a boutique hotel, luxury hotel, lodge, or similar hospitality environment
• Demonstrated experience in budgeting, financial management, revenue optimisation, and cost control
• Experience leading and developing multidisciplinary teams
• Strong understanding of hotel operations, guest experience management, and luxury service standards
• Sound financial acumen, including budgeting, forecasting, payroll management, and interpretation of financial reports
• Knowledge of hospitality systems such as PMS, POS, channel management, and reservation platforms
• Understanding of labour legislation, health and safety requirements, and hospitality compliance standards
• Excellent leadership, communication, interpersonal, and problem-solving skills
• Strong commercial mindset with the ability to drive revenue growth and profitability
• Hands-on operational leader with a strong guest-centric approach
• Ability to work under pressure and make sound decisions in a fast-paced environment
• Professional, adaptable, and capable of representing the hotel brand positively
• Experience within luxury boutique hotels or high-end hospitality establishments
• Pre-opening, refurbishment, or turnaround experience

Duties and Responsibilities

Commercial and Financial

• Review the financial health of the business including revenue levels, cost controls and cash flow on a daily, weekly, and monthly basis in conjunction with the Finance Management and Heads of Department team
• Review and compile daily revenue and target reports for owners, directors and other relevant
• Work with Lead Team to ensure disciplined processes and effective record keeping for submission to the Financial Manager
• Work with Lead Team to review monthly consumption and usage of all consumables by ensuring accurate stock takes are managed in all departments
• Review the budget according to the purchases and consumption of goods
• Work hand in hand with the Head Office revenue management team to monitor and adjust room rates in accordance with the supply and demand of the market
• Frequently engage with the Sales and Marketing departments to establish relationships and initiatives that will lead to the property’s financial growth
• Consistently re-evaluate and reduce all fixed and variable expenses where possible
• Maintain salaries and wages cost within budget, whilst making sure all departments are optimally staffed to meet the guests demands

Day to Day Operations

• Facilitate effective daily, weekly and monthly meetings with the staff to ensure all understand the business priorities and are aware of operational requirements
• Monitor guest reviews and respond proactively.
• Coordinate all maintenance issues with the Maintenance department to make sure rooms remain aesthetically pleasing and functional
• Experiment with new ideas and take calculated risks to improve guest satisfaction and profitability
• Property walks: regular quality inspections of all areas front and back of house, to ensure aesthetics and functionality of the building is kept to a high standard
• Compile & send weekly / monthly operational reports for operations director.

Talent Management

• Recruit for attitude and in line with our brand intention
• Lead the team for high performance and high engagement
• Provide essential training for all new & existing employees
• On-board all new team members in line with company policy
• Build a learning culture and ensure all team members have clear goals and get regular constructive feedback
• Initiate and carry out disciplinary enquiries for team members who act against the policies and procedures set out in the company’s Code of Conduct
• Facilitate cross departmental reflections and idea generating discussions to ensure work processes, systems and teamwork are in place to maximize individual and overall property performance
• Constantly review staffing requirements in line with occupancies and events