16 Tourism/Hospitality jobs in Pretoria on Job Mail

Operations Manager

• Overall Contract Management
• Daily site walks about - Casino, Arena, F & B, Waste and Hotel
• Attending meetings with client
• Drawing up schedules and submitting to client
• Submission of daily, weekly and monthly reports
• Weekly equipment inspections every Monday before 10am
• Approval of additional staff and updating clocking system
• Manage ERS system (managing if exceptions are done daily)
• Payroll submission - 26th of each month
• First line discipline
• Pre-shift and staff allocation
• Weekly inspection of equipment
• Conduct inspections in line with company protocols including Instacom device
• Managing events
• Managing teams
• Cost control and management
• Staff rosters for uploading by the 20th of each month
• Stock order and stock control by the 20th of each month
• On the job training of staff
• Manage ad hoc functions
• Do quotes and follow up on payment
• Draw up work schedules for periodic work
• Managing Instacom device

Stocking shelves

Arranging and maintaining product display.

Pricing products.

Monitoring the store inventory.

• Responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system.
• Balancing the cash register
• Making change
• Recording purchases
• Processing returns and scanning items for sale

Scope and General Purpose
To control, manage and maintain operational standards of the departments under your control, and
to ensure that all departments adhere to the prescribed Company & Client standards and that the
highest levels of guest and staff satisfaction are always achieved.
To ensure the implementation, maintenance, monitoring and training of staff in front and back of
house procedures and ensuring that the highest level of internal and external guest satisfaction is
achieved and upheld
Maintain operating and service standard levels, in keeping with Company & Client expectations by
means of monitoring the staff’s performance levels.
Key Performance Areas
1. Customer Satisfaction
? To report and where possible act for any customer or clients’ complaint or compliments.
JOB DESCRIPTION
OPERATIONS MANAGER
? Have sound, hands on experience in the technical field such as , electrical work, fitting
and turning, plumbing and overall insight / experience in hospitality property
management systems.
? Strive in the achievement of total customer satisfaction by ensuring that every customer
is given polite, friendly, and personal service.
? Ensure that all departments are standardised in terms of service to guests.
? Strive for nil customer complaints.
? Turn customer complaints and potential negative customers into positive ones.
? Actively promote and market your business by continually liaising with the Marketing
service providers.
? Implement and monitor all marketing initiatives.
? Liaise on an interpersonal level with all guests (internal and external)
? Oversee the monitoring of the guest levels with prompt and efficient service control.
? Ensure all guests are greeted on arrival and departure.
? Oversee and management of customer queuing on busy days.
? Handle operations phone as and when required.
? Handle email and telephonic enquiries.
? Ensure that the highest standards of safety, cleanliness, tidiness and hygiene is
maintained in all areas including but not limited to public areas, function venues,
restaurants, viewpoints, grounds, and parking areas.
2. Duties and Quality of Work
? To stand in for the General Manager when required to do so in his absence.
? To ensure that highest level of accuracy is achieved in the sales.
? To ensure that the required levels of operating equipment and statio