Job Summary
The position oversees a large-scale network (80+ stores), leads expansion initiatives, and builds a high-performance culture aligned with global brand standards. It plays a critical role in scaling operations locally and internationally while strengthening leadership capability and operational systems.
Strategic Leadership & Growth
Financial Performance & Commercial Oversight
Operational Excellence & Field Performance
People, Culture & Leadership Development
Expansion & New Store Openings
Systems, Innovation & Continuous Improvement
Stakeholder & Cross-Functional Alignment
Key Performance Indicators:
- Same-store sales growth (6%+ annually)
- EBITDA and margin targets
- ROIC (?33% on store EBITDA)
- Successful rollout of 15–20 new stores annually
- Food quality and operational audit scores (>85%)
- Customer experience metrics (GES, complaints within KPI)
- Staff and management turnover targets
- Leadership bench strength and talent pipeline
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