Duties / Responsibilities

Strategic HR Leadership
Develop and implement HR strategies, policies, and procedures aligned with organisational goals and South African labour legislation. Support leadership teams to promote a high-performance, service-focused culture. Contribute to workforce planning and organisational design decisions.

Compliance & Industrial Relations
Ensure full compliance with labour laws, including BCEA, LRA, EE Act, OHSA, and sector-specific regulations. Manage disciplinary actions, grievances, union interactions, conflict resolution, and preparation for labour disputes. Maintain accurate HR documentation, audits, and statutory reporting.

Talent Acquisition & Workforce Planning
Oversee recruitment across multiple properties. Implement onboarding programs and maintain accurate job profiles. Drive diversity, transformation, and Employment Equity initiatives.

Learning, Development & Performance Management
Conduct skills assessments and oversee training plans to improve staff capability. Manage performance appraisal systems to promote accountability and high performance. Maintain training records for compliance and staff development.

HR Operations, Payroll & Administration
Ensure accurate payroll processing including salaries, benefits, service charges, gratuities, leave, and statutory deductions. Maintain HR systems and records consistently across all properties. Manage HR budgets and optimise operational processes.

Employee Relations, Culture & Engagement
Promote employee engagement through wellness initiatives, staff events, and recognition programs. Maintain a visible HR presence on-site as a trusted advisor. Foster a positive culture to support retention and service excellence.

Qualification Requirements

Essential
Degree in Human Resources, Industrial Psychology, or related field. Minimum 3–5 years’ experience as HR Manager or Assistant HR Manager in a hospitality environment. Experience managing HR functions for a workforce of 100+ employees.

Preferred
Experience across multiple hospitality properties. Knowledge of hospitality labour practices, service charge management, and seasonal staffing patterns. Payroll system experience (e.g., SAGE).

Skills & Competencies

Strong knowledge of South African labour law and industrial relations processes. Excellent interpersonal, communication, and leadership skills. Ability to manage diverse, multilingual teams. High emotional intelligence and conflict-resolution skills. Strong organisational skills, attention to detail, and discretion.