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Job Summary
Key responsibilities include: Acting Lodge Manager in the absence of the LM.
Take full responsibility for the management of the following teams.
Front of House:
Inspire, stimulate and lead the FOH team
Maintain the Pan FOH system
Day Sheets / Rooming List / Arrival Report
Reception, Curio Shop and Switch Board
Banking, Invoices and Gratuities
Welcome & Good Bye
Site Inspections – Show Time
Guest Feedback – Centricity Feedback system
Housekeeping:
Inspire, stimulate and lead the Housekeeping team
Maintain the Housekeeping standards with in the Lodge
Spot check of rooms & turndowns
Staff Uniform Control
Lodge Maintenance:
Inspire, stimulate and lead the Lodge Maintenance team
Control and supervise the Lodge Maintenance teams
Work closely with the Kapama Game Reserve Maintenance Manager
Preventative maintenance service schedules
Staff Accommodation
Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
Pest Control
2.
Health & Safety:
Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
Head up the Lodge Health & Safety committee
Risk assessments for the Lodge
Firefighting equipment / drill
Provide a safe working environment for all staff
Other
Finance & Budgeting:
This includes compiling monthly reports, participate in the budget process and managing budget lines.
Budget expenditure & control
Monthly finance meeting
Human Resources:
Staff development and training
Staff management
Staff welfare & staff morale
Inspire, stimulate and lead the Kapama team and maintain discipline
Manage leave cycles and training files
Knowledge of food & beverage
Hosting of guest
Guest Delight and bush banqueting
Ensure any negative guest feedback is addressed and solutions found
Assist Head Ranger / Snr Ranger team with Vehicle Inspections
Go on Safari to ensure that we deliver on our safari experience
Relationship with Kapama community, owners, suppliers and Camp Jabulani
Outline of ideal candidate profile & skills:
Kapama Southern Camp is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as the care of our environment and wildlife. Every single ‘Southern Camper’ makes a huge difference to our success, regardless of their role or function. For this reason we choose ‘Southern Campers’ very carefully – they are the strength and the future of this company. The ideal individual for the positon will be detail orientated, passionate about guest delight and enjoy guest interaction. Furthermore he/she needs to have strong administrative skills and enjoy staff motivation and development. A good knowledge of maintenance is important.
Candidates for this position should be a natural leader, passionate about people, and also be a very strong verbal and written communicator, as maintaining and building relationships with repeat guests, tour operators and a variety of internal and external stakeholders is vital. These competencies include the following requirements:
3.
Leadership
- Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards
- Make the team feel valued in order for them to assist you to drive the department and Kapama Southern Camp
- Strong management skills
- Problem solving skills
Personality
- Excellent communication and interpersonal skills (listening skills, verbal communication etc)
- Positive attitude, Self-motivated, Confident
- Sense of humour
- Sense of adventure
Specific Job Skills
- Strong people skills
- Structured manager with experience of leading diverse teams
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
- Ability to work under pressure and to tight deadlines
- Practical with some experience in maintenance
- Competent financial and IT skills
- High energy levels & drive to get things done
- Planning & organizing
- An appreciation of other cultures.
- Introduce new ideas that will enhance the department and its activities
Computer Skills
- IT Skills
- Computer literate
Literacy and Numeracy
- Fluent in English (speak, read and write)
- Excellent literacy skills (writing of emails, viewing web pages)
4.
Team Player Ability
- Flexibility
- Strong time-management skills
- Demonstrable team member qualities
Qualifications and experience required:
- Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
- Hospitality management qualification
- Strong Operational and Financial experience
- High Emotional Intelligence
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
- Valid drivers license and own transport
Salary & other package details:
- Monthly package- negotiable depending on experience and qualifications
- Live-in position with meals on duty
- Pension fund
- Staff Lodge nights
- Work cycle – 21 days – 7 days off
- Annual leave – 15 days
If you have the skills and experience we are in search of, with the necessary qualifications and you are interested in a career in a 5 * lodge environment, I would love to hear from you. Please email me your CV along with a recent head-and-shoulder photograph and details of three contactable references.
Bright Placements (PTY) Ltd
Recruiter
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