The Role:

The Supply Chain Process Engineer is responsible for analysing, improving, and redesigning operational processes, workflows, and standard operating procedures across distribution centre operations to improve efficiency, productivity, service delivery, and cost effectiveness. The role focuses on identifying operational inefficiencies, labour optimization opportunities, process bottlenecks, and control gaps within a predominantly manual operating environment while supporting the business’s operational transformation initiatives, including future systems and technology implementation. The incumbent will work closely with operational stakeholders to develop practical, scalable, and sustainable process improvements across warehousing, inventory management, logistics, and distribution operations.

Key Responsibilities:

• Analyse current operational workflows, SOPs, and distribution processes to identify inefficiencies and improvement opportunities.

• Conduct time studies, process mapping, workflow analysis, and labour utilization assessments across distribution centre operations.

• Develop and implement process improvement initiatives to improve productivity, efficiency, accuracy, and cost control.

• Identify and eliminate operational bottlenecks and non-value-adding activities.

• Review and optimize warehouse layout, operational flows, and inventory handling processes.

• Develop operational performance tracking tools, dashboards, and reporting mechanisms using Excel and other available systems.

• Work closely with operational teams to standardize and improve operational procedures and controls.

• Analyse operational data and trends to identify cost-saving opportunities and operational risks.

• Support the business in preparing for future implementation of WMS, TMS, ERP, and other operational technologies.

• Assist with process documentation, SOP development, and change implementation initiatives.

• Conduct root cause analysis on operational inefficiencies, stock variances, delays, and productivity challenges.

• Monitor and improve productivity metrics across warehouse and distribution operations.

• Support continuous improvement initiatives across all DC operations.

• Collaborate with cross-functional stakeholders including Operations, Finance, HR, Procurement, and IT.

• Ensure operational processes align with business objectives, compliance requirements, and best practices.

• Travel to various distribution centres and operational sites as required.

Qualifications and Experience Required:

• Bachelor’s Degree or National Diploma in Industrial Engineering

• 3–5 years' experience within supply chain, warehousing, logistics, or distribution operations

• Proven experience in process improvement, workflow optimization, and operational efficiency projects

• Experience working within manual or semi-manual operational environments

• Strong analytical and problem-solving capability

• Advanced Microsoft Excel skills including data analysis, pivot tables, reporting, and modelling

• Experience with process mapping and SOP development

• Exposure to WMS, ERP, or supply chain systems implementation will be advantageous

• Experience within FMCG, warehousing, logistics, or QSR supply chain environments advantageous

Technical Experience Required:

• Process Mapping and Workflow Analysis

• Industrial Engineering Methodologies

• Labour Utilization and Productivity Analysis

• SOP Development and Process Optimization

• Advanced Excel and Data Analysis

• Supply Chain and Warehouse Operations

• Root Cause Analysis

• Continuous Improvement Practices

• Operational Reporting and KPI Analysis

• Exposure to WMS/TMS/ERP Systems (advantageous)

Key Performance Areas:

• Operational Efficiency Improvements

• Cost Saving Initiatives Implemented

• Productivity Improvement Across DC Operations

• SOP and Process Optimization

• Reduction in Operational Bottlenecks

• Accuracy and Effectiveness of Reporting and Analysis

• Labour Utilization Improvements

• Process Standardization Across Operations

• Successful Support of Transformation Initiatives

• Continuous Improvement Projects Delivered