Reservations Administrator

Pepperclub Hotel | Cape Town

Pepperclub Hotel is seeking a structured and detail-driven Reservations Administrator to strengthen our reservations function through disciplined administration, accurate payment processing, and consistent service delivery.

This role requires a dependable reservations professional who takes responsibility for financial accuracy, system integrity, and responsive guest communication within a fast-paced hotel environment.

Role Purpose

To ensure that all reservations administration and payment processes are managed with accuracy, accountability, and efficiency, supporting both revenue performance and exceptional guest experience.

Key Responsibilities

• Monitor and respond to reservations email and WhatsApp communication within agreed turnaround times.

• Maintain accurate guest profiles, tracing, and system integrity on Opera PMS.

• Process and post payments including UDD, Paybill, EFT and card transactions.

• Proactively follow up on outstanding payments and allocate vouchers correctly.

• Manage no-shows and 6PM reporting with attention to financial accuracy.

• Process refunds and future-use credits in accordance with company controls.

• Prepare and submit complete and accurate documentation to Accounts.

• Coordinate transfers and administrative guest arrangements efficiently.

• Maintain clear communication with Front Office, Revenue, and Finance to ensure service excellence.

Minimum Requirements

• Grade 12 qualification.

• 2 to 3 years’ experience in hotel reservations within a 4 or 5 star property.

• Working knowledge of Opera PMS.

• Experience handling payment processing in a hotel environment.

• Strong administrative and organisational skills.

• Clear written and verbal communication skills.

• Proficiency in Microsoft Office.

Key Attributes

• High level of responsibility and accountability.

• Integrity in handling financial processes.

• Strong attention to detail and consistency.

• Service-focused with a professional approach.

• Ability to work independently while contributing positively to the team.

Pepperclub Hotel values individuals who demonstrate responsibility, accountability, integrity, service excellence, and a commitment to maintaining high operational standards.

Only shortlisted candidates will be contacted.