CALL CENTRE SALES AND SUPPORT AGENT to be based in Parow Industria, Cape Town
MINT KULCA Monday, 20 April 2026 1Job Summary
THE MINIMUM NON-NEGOTIABLE REQUIREMENTS FOR THE ROLE ARE:
- Matric / Grade 12 or equivalent qualification, WITH a minimum of 1 year proven experience in a customer service or sales role, preferably within a call centre or online sales environment.
- Excellent verbal and written English communication skills, WITH the ability to persuade, influence, present products, handle objections, and resolve customer queries or complaints effectively
- Computer literate in MS Office (Word, Excel, Outlook), AND experienced in using CRM systems, including the ability to navigate multiple systems simultaneously
- General geographic knowledge of South Africa, WITH the ability to support customers with location-based queries where required
- Own reliable transport or the ability to commute to work without hassle, AND the willingness to work weekends and public holidays as required
- Written and spoken proficiency in Afrikaans or a 2nd language
DUTIES WILL INCLUDE:
- Handling inbound and outbound customer calls and chats professionally and courteously
- Identifying customer needs, addressing queries, enquiries, and providing accurate information about products and services.
- Proactively promoting products and services to potential customers during calls to generate leads and drive sales.
- Utilizing sales techniques to maximize conversion rates and achieve sales targets.
- Managing online sales platforms, including processing orders, tracking shipments, and resolving any issues that may arise.
- Collaborating with store teams to push customer calls and queries into the stores as leads for further follow-up and conversion.
- Following up on leads and inquiries promptly to ensure a positive customer experience and increase sales opportunities.
- Maintaining a thorough understanding of product features, pricing, promotions, and the company to effectively communicate with customers and answer any questions they might have.
- Assisting with customer escalations and resolving complaints or issues effectively and on time.
- Managing and supporting the customer loyalty programme, including assisting with sign-ups, resolving queries, tracking member activity, and promoting programme benefits to drive retention and repeat business.
- Documenting all interactions and transactions accurately in the CRM system.
- Participating in training sessions and ongoing learning opportunities to enhance product knowledge and sales skills.
- Staying updated on industry trends, market changes, and competitor activities to adapt sales strategies accordingly.
- Going the “extra mile” to meet sales quota and facilitate future sales.
About
MINT KULCA believes in building awesome companies - one culture at a time, and in doing so changing the business world. We offer our clients products and facilitation processes that make aligning values that support strategy significantly easier and faster. We live in a time where big brands do not necessarily attract the top talent but the right culture does, people want to work where they are part of a higher purpose. Employees who are connected to a personally meaningful purpose report being more motivated, engaged, empowered and satisfied with their work. We believe every person has the right to work in a culture that they can connect to - we call it KULCA
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