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Job Summary
MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. ------------------------------ Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent in line with BEE requirements. Only South African residents or valid work permit holders will be considered ??✨ ? THE MISSION You are Mama’s deal-maker and connector ?? — the one behind the scenes making sure business flows, relationships grow, and Mama stays full and buzzing. As our Sales Coordinator ; you don’t just support sales — you drive it. You connect clients to Mama, bring opportunities to life, and make sure every detail behind the scenes is seamless, organised, and on point ✨? You balance admin with energy. Precision with personality. Strategy with hustle. Every enquiry, every quote, every client touchpoint? Smooth, professional, and full of Mama flair ? Here’s what you’ll be responsible for: ? Sales Support Superstar Support the Sales Manager in driving business — managing enquiries, preparing quotes, and keeping the pipeline moving ?✨ ? Revenue Driver Maximise occupancy and rates by supporting strong sales strategies, upselling, and cross-selling across Mama’s spaces ?? ? Client Experience Creator Be the go-to contact for corporate, STO, and group clients — building relationships and ensuring seamless communication ?? ? Site Visit & Experience Coordinator Coordinate and support site inspections — showcasing Mama in the best possible way ✨? ? Systems & Data Pro Manage systems, reports, and market data — from daily pick-up reports to sales activity tracking ?? ? Communication Queen/King Ensure all client communication, proposals, and rate updates are accurate, timely, and on brand ?⚡ ? Collaboration Ninja Work closely with Reservations, Front Office, and Revenue teams to ensure a seamless journey from enquiry to stay ?✨ ? Market & Strategy Support Assist in analysing market trends, competitor activity, and pricing strategies to keep Mama competitive ?? ?️ Organisation Guru Keep sales systems, files, planners, and admin running like clockwork — no chaos here ?✔️ ? Brand Ambassador Represent Mama at trade shows, events, and client meetings — bringing the vibe to the market ?✨ ? Trust Keeper Handle all client and business information with the highest level of confidentiality ? Qualifications MADE FOR YOU… ONLY IF ✨ You have at least 3 years’ experience in Sales within a hospitality environment ? You understand sales strategies, upselling, and revenue generation ? You’re highly organised and thrive in a fast-paced environment ⚡ You’re confident using systems like OPERA and Microsoft Office ? You’re great with people — building relationships comes naturally ? You communicate clearly and professionally — written and verbal ? You’re proactive, detail-driven, and solutions-focused ? YOUR LITTLE EXTRAS ? Hospitality or Sales qualification? Love that ? Experience in lifestyle or pre-opening hotels? Even better ?️✨ You’re commercially aware and data-savvy ?⚡ You bring energy, personality, and that unmistakable Mama vibe ?? Additional Information Next; you know the tune ?: First melody: At Mama, we review every application with care — no shortcuts ? First verse: A chat with our People & Culture team to see if we vibe ? Chorus: Meet the gang — virtually or in person ?? Last verse: You’ll hear back from us within 2–3 weeks ✔️✖️
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