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Toll and Helpdesk Technician
Empowered People Solutions (Pty) Ltd Friday, 13 February 2026 1Job Summary
Job Title: Toll and Helpdesk Technician
Report to: Senior TCS CoordinatorSeniority Level: Mid Career (2 - 4 yrs exp)
Region: Gauteng
Location: Tshwane (Pretoria)
Type: Permanent
Duties and Responsibilities:
- Maintain PCI compliancy
- Linux System with Oracle support, maintenance and monitoring
- Working closely with the TCH Technicians to resolve issues at plazas and lanes
- Fault finding, trouble shooting and recovery of Linux based systems
- Fault finding, trouble shooting and replacing faulty network equipment
- Collection and loading of raw data from remote sites when required
- Adherence to service levels and turnaround time
- Investigate user or toll system problems, reporting needs, system problems, and other user or company needs
- Logging, monitoring, solutions and closing of reported system problems
- Liaison and resolving of system problems with overseas supplier
- Liaison and resolving of network problems with the network support contractor
- Database and system consistency and performance monitoring
- Document problems and solutions for future reference
- Maintain communication infrastructure to remote sites
- Maintain confidentiality with regard to information being stored, processed, or accessed
- System support for remote locations
- Perform daily, weekly and monthly checks on system performance
- Perform preventative maintenance
- Maintain and control data centre
- Submission of Monthly reports
- Maintain neat and tidy workspace, and storeroom
- Maintain, control and support of all toll system inventory (Software and Hardware) assets and updated assets and inventory lists
- Ensure compliance with Bakwena rollup schedules and requirements
- Ensure uptime for all related servers and workstations
- Work shifts, including weekends and public holidays
- Be the main point of contact of the IT Helpdesk and log calls
- Provide support for end users.
Qualifications, Skills and Competencies:
- Qualification Types: Diplomas, Technical Qualification
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