Job Summary
Who are we: We are partnering with a business in the Business Process Outsourcing / Customer Experience (CX) space, so experience within BPO, contact centres or customer support environments is essential for this role.
Who are we looking for: A Senior Designer who can bridge product, AI and communication design - someone who thrives on simplifying complex systems into intuitive, user-friendly experiences.
What you will focus on:
- Designing digital products (platforms, dashboards, web apps)
- Creating user journeys, wireframes and high-fidelity UI
- Shaping AI-driven experiences (chatbots, voice interfaces)
- Translating technical concepts into clear, engaging design
- Contributing to brand, campaigns and investor storytelling
- Collaborating with product, engineering and AI teams
What they are looking for:
- 6–10+ years in product, UX/UI or digital design
- Strong portfolio across platforms or SaaS products
- Experience simplifying complex systems
- Exposure to AI, CX or conversational design is a plus
- Confident working in fast-paced, cross-functional teams
What do you need:
- 6–10+ years’ experience in UX/UI, product or digital design
- A strong portfolio showcasing web, platform or SaaS product work
- Proven ability to simplify complex ideas into intuitive, user-friendly solutions
- Experience designing across both product interfaces and visual communication
- Exposure to AI-driven products or conversational design (chatbots, voice) is advantageous
- Experience within customer experience (CX), contact centre or high-volume environments is beneficial
- Solid understanding of front-end principles (HTML, CSS)
- Ability to collaborate effectively with product, engineering and cross-functional teams
- Strong communication skills with the confidence to present design thinking
- A proactive, solutions-driven mindset with high attention to detail
- Comfortable working in a fast-paced environment with shifting priorities
- Based in or willing to work hybrid in Cape Town, with some EST time overlap
? Cape Town (hybrid) | Some EST overlap required
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