Site Manager – Fuel Retail & Convenience

Location: Wartburg, KwaZulu-Natal

Position Type: Permanent / Senior Management

Working Hours: Monday – Friday: 07:00 – 17:00 | Saturday: 08:00 – 13:00 (On-call when operationally required)

About the Role

An established and fast-paced Fuel Retail & Convenience Operation in the Wartburg area is seeking an energetic, hands-on, and highly organized Site Manager.

This role requires a strong leader who will take full operational responsibility across a busy service station forecourt, convenience retail store, and quick-service food kitchen. The ideal candidate will combine strong back-office financial discipline with an active, constant presence on the retail floor.

Key Responsibilities

• Operational Management: Oversee daily forecourt operations, retail convenience store, and food service / kitchen operations.

• Financial & Administrative Control: Manage back-office administration, daily cash-ups, Goods Received Vouchers (GRVs), pricing setup, GP margin maintenance, COGS tracking, and waste/shrinkage control.

• Stock & Inventory: Direct fuel ordering, wet and dry stock management, routine stock counts, and variance analysis.

• Staff & Performance Leadership: Lead staff scheduling/rostering, wage control, recruitment, disciplinary procedures, and team performance tracking.

• Compliance & Quality Assurance: Enforce strict brand and operational compliance standards, maintain exceptional customer service levels, and ensure site upkeep.

• Reporting & Profitability: Prepare daily, weekly, and monthly operational/financial management reports while actively driving sales growth.

Requirements & Qualifications

• Educational Qualification (Mandatory): Diploma or bachelor's degree in business management, Retail Management, Operations Management, or Financial Management.

• Experience: 5 to 10 years of proven managerial experience, ideally within fuel retail / forecourt and convenience retail operations.

• Systems Proficiency: Experience with industry-specific back-office retail systems (e.g., Winbranch, SIGMA, MiniPOS, or similar) is essential.

• Financial Acumen: Solid understanding of financial metrics including Gross Profit (GP), COGS, stock variances, and shrinkage management.

• Leadership Style: Energetic, assertive, and willing to maintain a visible hands-on floor presence across all site departments.

Mandatory Prerequisites

• Transport: Valid South African Driver’s License and reliable own vehicle.

• Equipment: Must possess own laptop for administrative and reporting purposes.

• Flexibility: Willingness to be on call for operational needs outside standard hours.