Job Summary
The Store Manager is responsible for overseeing daily operations, managing staff, ensuring guest satisfaction, maintaining safety standards, and achieving financial targets.
Main responsibilities include:
* Managing daily opening, closing, cash handling, and overall facility readiness.
* Providing excellent customer service and resolving guest complaints and event-related issues.
* Training, scheduling, and motivating staff.
* Ensuring all health, fire, safety, and operational procedures are followed.
* Managing stock, inventory, cash, and financial reporting.
* Coordinating birthday parties, corporate events, and promotional activities.
Key Requirements:
* 2–3 years’ management experience in hospitality, entertainment, or retail.
* National Senior Certificate or Diploma; a relevant degree is advantageous.
* Strong leadership, communication, organisational, and conflict-resolution skills.
* Ability to work flexible hours, including weekends, public holidays, and evenings.