Job Summary

Cash Crusaders, Southern Africa's leading second-hand retail and pawn specialist, is seeking a dedicated Human Resources Administrator to join our HR team.

In this essential support role, you will handle day-to-day HR operations, maintain accurate employee records, and contribute to recruitment, onboarding, training, employee relations, and compliance efforts.

You will ensure smooth, efficient HR processes that deliver a positive employee experience and align with our company values, while supporting organizational goals in a dynamic retail environment.

Key Responsibilities

HR Administration and Support

• Maintain and update employee records (physical and digital), ensuring accuracy, completeness, and confidentiality at all times.
• Manage administrative HR tasks, including employment verifications, benefits administration, and payroll coordination/support.
• Prepare HR documentation such as employment contracts, appointment letters, confirmation letters, and disciplinary notices.
• Assist in drafting, reviewing, and updating HR policies and procedures to ensure ongoing compliance with South African labour legislation (e.g., BCEA, LRA, EEA) and company standards.
• Serve as the first point of contact for employee HR queries, providing guidance or escalating to the appropriate HR team member.

Recruitment and Onboarding

• Support the full recruitment cycle: post job advertisements, screen CVs/resumes, schedule interviews, and perform reference checks.
• Prepare offer letters and assist with offer negotiations and finalization.
• Coordinate and manage onboarding for new hires, including preparing induction materials, conducting orientation sessions, completing required documentation, and liaising with IT and other departments for system access and resources.

Training and Development

• Assist in scheduling and coordinating training sessions, workshops, seminars, and e-learning programs; track attendance and completion.
• Maintain accurate training records and generate reports on training metrics and development initiatives.

Employee Relations

• Provide administrative support for employee relations matters, including grievance handling, investigation assistance, and disciplinary processes.
• Help promote a positive workplace culture that reflects Cash Crusaders' values and mission.
• Act as a trusted point of contact for employees, encouraging open communication and ensuring they feel supported and valued.

HR Systems and Reporting

• Manage and maintain the HR Information System (HRIS), ensuring data accuracy and integrity.
• Prepare and generate HR reports on key metrics (e.g., employee turnover, absenteeism, training completion rates).
• Support HR data analysis to inform decision-making.

Compliance and Record-Keeping

• Stay informed on changes to relevant labour laws and regulations; ensure HR practices remain compliant.
• Safeguard confidential employee records in line with data protection requirements (e.g., POPIA).
• Assist in audit preparation and maintenance of compliance documentation.

Working Conditions

• Primarily office-based role, with occasional travel to other company locations if required.
• Standard working hours, with flexibility for overtime as needed to meet HR deadlines and support business needs.

Requirements / Qualifications

• Matric (Grade 12) certificate; (a relevant diploma or degree in Human Resources Management, Business Administration, or a related field preferred is advantageous).
• 1–3 years of experience in an HR administrative or support role (experience in retail or multi-site environments is advantageous).
• Strong knowledge of South African labour legislation and HR best practices.
• Proficiency in Microsoft Office (especially Excel and Word) and experience with HRIS/HR software.
• Excellent organizational, administrative, and time-management skills with high attention to detail.
• Strong communication and interpersonal skills; ability to handle confidential information with discretion.
• Ability to multitask, prioritize, and work effectively under pressure in a fast-paced environment.

What We Offer

• Opportunity to contribute to a well-established, growing South African brand.
• Supportive team environment within a dynamic retail organization.
• Competitive remuneration package based on experience.
• Opportunities for professional development and growth within HR.