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Z&A Recruitment offers specialised recruitment services spanning across a range of industries with a culture that is focused on exceptional customer service. It’s driven by our team of professionals, who contribute to the customer journey which ensures that they return time and time again. We only employ the highest caliber of recruiters that take care of and nurture our customers’ needs, creating long lasting partnerships. We’re industry specialists Our leadership team has an average of over 15 years of industry experience, and we employ specialist consultants who are experts in their industries, so they understand the skills and experience you’re looking for. We’re nationally connected We have a strong understanding of markets on a local, national, and global level. Over the years we have built many long-standing relationships with our clients. We have remote agents working in all major cities within South Africa. We’re passionate about your progress Whether you’re a candidate or a client, our relationship doesn’t end when a job opening has been filled. We stay in touch to ensure employers and employees alike are set up for long-term success. We’re trusted Over 90% of our current business comes from personal referrals and repeat clients, which goes to show we’re committed to building long-standing partnerships and providing quality service. We know the South African job market inside and out Our recruitment specialists are always on hand to offer expert insights into updates and trends within your sector. Z&A Recruitment offers specialised recruitment solutions to connect employers with skilled staff. If you are struggling to find qualified staff, we offer efficient, straightforward solutions. Our services include: Staff Recruitment We offer a one-stop, fully managed recruitment solution. We focus on Permanent and Temporary Placements across a range of industries. If you are looking for entry-level or blue collar or mid to senior-level roles, we can assist you. Executive Search Our specialist recruitment service takes the chance out of candidate attraction. Rather than hoping for the right candidate to come along, we actively seek out the right people for your business. Job Ad and Screening We create the perfect job ad to attract only the best candidates. For a greater reach, we post to third-party job sites. All cv's are screened and only the best candidates for the role are passed on. Industries we recruit for: Z&A Recruitment are experts at recruiting qualified, professional and skilled people. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. We recruit for the following industries: Accountancy & Finance IT Banking Legal Construction Supply Chain & Logistics Contact Centres Manufacturing & Operations Digital Maketing Office Support Education Oil & Gas Engineering Procurement Executive Property Facilities Management Hospitality Healthcare Retail Human Resources Sales Insurance Trades & Labour Z&A Recruitment has earned the faith and trust of its clients in South Africa and has been receiving multiple staffing related enquiries from companies across the country. The dedication and professionalism that Z&A Recruitment has shown in providing quality manpower solutions, has made it a popular name in South Africa. You can email us at clients@zarecruit.co.za to find out how we can help your business too.
Ref No: CH560
Our client, a leading South African online retailer, is looking for a highly talented Automation Engineer to join their team in Cape Town.
The company
We are a young, dynamic, hyper-growth company looking for smart, young, creative, hard-working people to join us. We offer market-related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
The Role
An Automation Engineer’s job duties include planning, designing, and evaluating products, as well as collaborating with production management. The Automation Engineer makes sure that the finished product can be identified easily and tested thoroughly. Testing returned units, collecting data, and analyzing patterns are also among the test engineer's duties.
Work closely with the QA Automation Lead to ensure quality is implemented as part of the processes and that quality standards are adhered to.
The ideal candidate:
You need to be strong in both root cause analysis and driving to action – in other words, you need to be a thinker and a doer, and doing doesn’t happen only during work hours…..
You need to be passionate about the potential of e-commerce and delivering world-class customer experience. And, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives under change, and always looks for solutions to do something better and faster. You will be at the cutting edge of developing new concepts for the company. In short, we need you to think like an owner of the business.
Responsibilities of the role:
Requirements
The Environment:
Personal Attributes:
We seek to Employ someone who:
General:
A leading retailer in CT is looking for a Web Content Coordinator to work closely with management, and internal teams to develop web content for digital execution. Must have a min of two years in a similar role.
JOB OBJECTIVES
JOB RELATED KNOWLEDGE
Minimum requirements
EDUCATION
A leading retailer in CT is looking for a Digital Communications Manager to efficiently execute the end-to-end email marketing strategy, including planning, segmentation and targeting, set-up, testing, deployment, reporting and optimisation.
Job Objectives:
Knowledge:
Skills:
Experience:
We are looking for an individual with strong relationships and who comes with a wealth of experience in the Industrial / blue-collar TES labour market. Must be hungry to grow a budding network in the Western Cape region with a specific focus on Cape Town and surrounds. The successful applicant will have the support of a local and national team of management and operations executives.
Purpose of the Job
This is an exciting opportunity for you to join our dynamic team of Business Analysts at one of South Arica's largest retail and wholesale group of companies.
You will be part of delivering business and technology solutions across the group of companies to some of the most recognised South Africa Retail brands and you’ll do it by working on the best of breed of technologies. The Business Analyst Team Lead is responsible for leading and coaching a team of Business Analysts to maximise productivity and increase business delivery within the Business Analysis space.
Job Objectives
Information seeking and analysis - align closely with business and delivery stakeholders around strategic roadmaps.
Assist to shape the demand for the specific area.
Assist with lean business cases / PAC / Board approvals.
Perform high-level analysis activities in the CE cycle (assisting to unpack features, identify high-level impacts and dependencies etc).
Ensures E2E processes are documented, understood and aligned with business and architecture.
Solid understanding of E2E for area of responsibility.
Leadership, facilitation and Influencing and collaborating with stakeholders (within IT and Business) to identify and consider opportunities for improvement and efficiency.
Promote best practices and persuade stakeholders to change practises and consider other alternatives.
Coaching and mentoring for BA's in BA tools, standards, best practices, processes and delivery.
Promoting a culture of collaboration and cross-discipline engagement within the team; ensures that the contribution of others is recognised through formal reward processes and also gestures of informal recognition.
Lead a team of BAs.
Communication, building and maintaining relationships.
Assist with identification of resources to be allocated to work requests based on specific knowledge areas or skills.
Foster a partnership between business stakeholders, delivery teams, architecture and the rest of the BA community; identify business and organisational constraints affecting options for change.
Align with the PMO and Business on upcoming projects, initiatives and work request, so that the company can start planning and communicating this and anticipate resource requirements to ensure that resources are brought on board / assigned timeously.
Collaborating with all disciplines and benchmarking value adding solutions.
Evaluate and improve solution assessment and validation.
Eliciting and analysing cultural, business and organisational constraints effecting options for change.
Continuously support the business environment and provide recommendations for improvement and being an ambassador for the business.
Organising, multitasking and time-management.
Strong commitment to organisational objectives and ensuring high quality delivery on work.
Ensuring costs are monitored and users and the organisation benefit.
Able to coach the business analysts on organisation and effective time management.
Creates and encourages a climate of team-working and collaboration across the organisation, acting as a visible role-model of these values and behaviours.
Proactively consults with a broad cross-section of stakeholders during all aspects of decision making.
Able to coach the business analysts in terms of methods used to analyse and benchmark business cases, which will align with the business strategies of the organisation (including feasibility and business benefits).
Research and identify opportunities to improve the business' offering and add value to our customers through the solutions which are provided.
Able to coach the business analysts to drive / shape input into the scope of solution and ensure understanding of scope by business user.
Drive the change management barriers impacting User Acceptance Testing.
Solve and mitigate project risks.
Liaise with Products Owners and other stakeholders to coordinate interdependencies and resolve issues.
Actively contribute in the development of the BA practice within the organisation.
Act as an SME in CoPs to share knowledge and expertise with the community.
Demonstrates detailed and comprehensive knowledge of own area.
Maintains a comprehensive knowledge of related external issues and knows about research and upcoming developments.
Seeks to be actively involved in cutting-edge research and development activities.
Ensures that the necessary organisational structures and processes are in place for others to do so.
Proactively investigates ways that new technology can support the achievement of organisational objectives and significantly enhance overall performance.
Demonstrates extensive understanding and in-depth knowledge of the working and overall function of organisational departments.
Qualifications
• Degree with 5 to 8 years related experience.
• Advanced BA certification, CBAP, AAC or similar
• Facilitation or Coaching qualification / experience
Experience
5+ years experience in HR processes and procedures
• Previous experience in leading a team including recruitment, resource allocation and people development
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
• Business Process Management experience
• Excellent communication, both written and verbal
• Excellent relationship management and collaboration skills
• Good planning and time-management skills
• Good business and IT acumen
• Problem-solving and decision-making
• Ability to influence
• Organising, coordinating and directing
• Self-starter with a can-do attitude
• Customer-focused
• Analytical thinking
• Decision-making
• Results-driven
Knowledge and Skills
• Facilitation or Coaching qualification / experience
• Business understanding of the broader retail industry
• SAP experience
• Aris experience HR processes and practices
One of Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.
Purpose of the Job
You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coaching, developing and inspiring them in all areas required to meet the company's standards.
Job Objectives
People Management
- Provide front line direction to Customer Service Centre Agents ensuring quality service is provided in each interaction
- Facilitate effective communication between team and management to ensure the best possible responses and complaint handling procedures are achieved
- Enforce operational guidelines and update all team documentation to ensure the team is aligned with the company’s customer care values and policies
- Maximise productivity through effective staff scheduling and management of absenteeism
- Ensure staff competence and provide support and regular feedback on performance
- Manage personal improvement plans for agents
Quality Management
- Conduct spot checks on CRM system to ensure accurate and complete information
- Monitor calls to improve quality, minimise errors and track employees performance
- Conduct advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries
- Provide communication and training to ensure Agents are fully informed of all new information related to products, procedures, customer needs and company related issues and changes or actions
Internal Communication
- Monitor and ensure service level, productivity and performance metrics are met for the team. Track and report progress to management on both positive and negative trends
- Clearly communicate complex issues to senior management in order to gather information to assist in handling such matters efficiently and effectively and report back or alert on issues that needs to be brought to management’s attention
- Liaise with internal operational and other stakeholders to gather information about issues raised with the Customer Service Centre for further discussion with management in order to facilitate swift resolution of customer complaints
Customer Service
- Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution
- Recognise and identify operational issues or gaps that may have a negative impact on the customer experience or operational efficiency
- Identify opportunities to enable automated tools and applications for Customer self-service
- Demonstrate ability to critically evaluate a customer care incident to quickly formulate an understanding of its nature and the best way of resolving it
- Meet customer expectations and maintain quality customer service principles
Reporting
- Provide reports on people management covering disciplinary, performance, coaching and development
- Report daily/weekly/monthly on any reputational risk issues, interactions, trends and opportunities
- Report complaint trends to management so that corrective action can be taken in the business
- Compile formal report on ad hoc large issues dealt with to keep management up to date
Qualifications
Experience
Must be able to demonstrate a solid track record of:
- Managing personal performance by identifying problem areas, implementing a personal improvement plan and incrementally improving performance
- Coaching and developing agents to meet their KPIs
- Managing agent and department level KPIs and implementing solutions where targets were not being met
Knowledge and Skills
One Africa's largest fast-moving consumer goods retailer has a vacancy for a Buyers Assistant who MUST have previous experience within a retail buying environment.
You will assist the Buyer with effectively capturing buying-related data on the buying system. Handle all captured data-related queries from customers, suppliers, and stores through the efficient and effective execution of all operational and administrative functions related to the buying process.
Key responsibilities include:
Knowledge and Skills
Job Objectives
Qualifications
Experience
Knowledge and Skills
A leading retailer has a great opportunity for a Risk Engineer.
Responsibilities
Requirements
Warehouse Supervisor – Market Related
Serious applicants only
Please send a full detailed CV to
Our client, a wholesale floor cleaning products supplier based throughout South Africa, is looking to employ a highly-skilled Sales Strategist for their Cape Town branch.
Job Purpose
The Sales Strategist will be responsible to analyze data, provide data driven insights to the business, demand forecasting for procurement and sales as well as financial forecasting for the sales team. The Sales Strategist will develop analysis and reporting capabilities for sales and finance. They will also monitor performance and quality control plans to identify improvements. Investigate data quality, clean data, transform data, summarize data, and perform basic queries to support project related activities.
Essential Duties, Responsibilities and Skills
Education & Experience Requirements
Skills and Abilities
business processes resulting in efficiencies and cost savings. Develop data driven insights to help identify trends and opportunities and provide solutions based on these insights. Provide in depth analysis of data using data mining and profiling techniques to understand current business challenges and predict future needs. Effective communication of results to stakeholders.
Duties:
Experience:
Qualifications/ Certification:
SITE SUPERVISOR
Head Office in Cape Town - Northern Suburbs
Key Performance Outputs
Requirements:
Only shortlisted candidates will be contacted. Please state your salary expectation. Salary will be discussed during interview process. If you do not hear from us within 30 days, consider your application as unsuccessful
We are looking for an efficient Assistant Payroll Administrator to join our payroll department. The ideal candidate must have working knowledge on Sage 300 People.
The company is situated in Muizenberg, but the candidate can also work from our hybrid office in Bothasig area.
Job Description
Requirements
Our client is a leading omni-channel retailer, delighting their customers with an innovative range of curated products on personalized terms. Their aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all our customer expectations.
The ideal candidate for this role will be responsible for providing technical and user support to all Datacenter infrastructure in a hybrid environment. This includes, but is not limited to the design, installation, maintenance, and support of all datacenter systems. Furthermore, to provide senior input and guidance to server team functions. Act as a mentor to team members and ensure a stable, reliable infrastructure platform is upheld according to SLA.
Key Performance Areas
Windows Server Operating System Administration
• Build, develop and maintain Windows Server operating systems according to company standards and best practices
Microsoft RDS / VDI
• Be the system owner for the RDS/VDI solution by pro-actively identifying potential issues and applying remedial steps to prevent them.
• Manage and maintain underlying Microsoft Hyper-V Clusters
Microsoft System Center Configuration Manager
• Be the system owner for SCCM and ensure the solution is in line with the expected compliancy ratings.
• Management of SCEP in end-user environment
• Management and development of standard and custom reports (SQL Report Builder)
• Microsoft Software patch- and compliancy management
Microsoft System Center Operations Manager
• Collaborate with team to deliver effective monitoring methods
• Development of low resource intensive monitors/rules
• Management of platform
Standard Operating Procedures
• Maintain and create documentation on existing or new processes on file repository in related areas
Veeam Backup & Replication
• Manage and maintain Veeam* software to ensure backup success rate is maintained
Requirements
Qualifications & Accreditations
• A relevant tertiary qualification
• ITIL certification and /or experience
• Microsoft AD, System Center, HyperV, RDS, Microsoft Clusters, SAN, Veeam, VMWare, Linux, Hybrid Compute, Cloud, Azure, O365, InTune, AWS & EKS
Other Requirements
• Proficient in PowerShell scripting (Microsoft Integration)
• Proficient in System Center Orchestrator
• Solid understanding of Azure to allow administration and management
• Solid understanding of Office 365 to allow administration and management
• Good understanding of Vmware ESXi and vSphere to allow administration and management
Values
• Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.
• Think like an entrepreneur – we treat the business like it's our own.
• Keep it real – we are mindful of the impact of our words and actions.
• Raise the bar – we strive to deliver excellence in everything that we do.
The client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all our customer expectations.
The ideal candidate for this role will be responsible for working within the Engineering development team to deliver enhancements, new initiatives and resolve live issues with a full understanding of the standard system development life cycle (define, build, test) and track record of delivering changes, enhancements, and new functionality.
Here’s what you can expect to be doing in the role
• Design, develop, and deliver new features using RESTful API’s and related services according to agreed project timelines
• Ensure accurate scoping and allocation of time for development required
• Support continuous improvement by investigating alternatives and technologies
• Adhere to coding standards defined by the technical management team
• Support and maintain production system(s)
• Support the creation and maintenance of technical documentation
Requirements
• National Diploma or bachelor’s degree with Information Technology or Computer Science
• Minimum of 3 years+ working experience as a C# .net developer (.Net Framework) with the following technologies: MVC, .Net Core, WebAPI’s, SQL Server
• Must have working experience with the following technologies: user controls and web parts, WCF and ASMX web service, jQuery/ JavaScript/ JSON, HTML/ CSS, Visual Studio, Web Essentials OO/ SOLID. Git
• Proven experience with ASP.NET view state management, form validation controls and .NET controls is required
• Proven track record in taking projects through the Software Development Life Cycle.
• Understanding of Continuous Integration, DevOps and SOA
• Excellent verbal and written communication skills
Nice to have: Message Queuing (RabbitMQ or other), Amazon native cloud services (e.g. EKS), Unit Testing, Code Coverage, Code Metric, Containers, AWS CI/CD, Delphi, MySQL, ELK Stack, New Relic
• 2+ years in the retail, logistics or credit sector is advantageous
Regional Manager
Western Cape
Exciting Opportunity to Join our Dynamic Company and work within SA’s No. 1 Fast Food brand!
KEY RESPONSIBILITIES:
REQUIREMENTS:
Only shortlisted candidates will be contacted. Please state your salary expectation. Salary will be discussed during interview process. If you do not hear from us within 30 days, consider your application as unsuccessful
Cashier needed at Cape Town International airport
Cashier responsibilities include:
We are looking for a Cashier to manage all transactions with customers accurately and efficiently.
Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. You should also be available to take evening and weekend shifts occasionally.
Ultimately, you’ll ensure all transactions run smoothly and will help us maximize customer satisfaction.
Responsibilities
Requirements and skills
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