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Job Summary
Relevant Diploma
1-3 years experience as a Supervisor / Team Leader in a Call Center.
Sound knowledge of call center technology, computer and telephone systems.
Hire, train and ensure call center representatives respond to customer calls.
Prepare reports, analyze report data and implement corrective measures.
Assist management to determine Call Center goals.
Roster shifts where necessary.
Ensure capacity of agents relevant to running campaigns.
Telebest
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