Job Summary
Duties:
- Ensures that best practice business administration systems and processes are implemented and effectively managed in support of the company’s strategic direction.
- Assumes overall accountability for providing our business partners with accurate, complete and value adding financial analysis and operational reports.
- Develops and manages mutually beneficial business partner relationships by providing excellent customer experience and account management.
- Ensures compliance to all regulatory requirements, policies, and processes.
- Responsible for effectively collaborating with the policy administration department to ensure deliverables are met.
- Responsible for developing and maintaining productive working relationships with our internal support functions and business enablers.
- Responsible for pro-actively partnering with IT and Project Office to facilitate continuous improvement.
- Ensures that the principles of TCF (Treating Customers Fairly) are embodied in the processes and practices
- Financial Reporting and Analysis
- Relationship management
- Leading and managing people
- Ensure effective collaboration and communication with internal and external stakeholders to resolve issues that may arise.
- Manage expectations for both internal and external stakeholders
- Assist to resolve escalated queries received from policy holders.
- Implement processing methodologies to increase efficiencies and create opportunities for growing the operational capacity of the department.
- Responsible for driving innovation / “continuous improvement” initiatives.
- Responsible to assist with and support change management interventions.
Experience and education:
- Com Degree or equivalent level Accounting Diploma is required.
- An Accounting “major” would be preferable.
- Proven track record in leading, managing and coaching a team is required.
- At least 5 years previous related working experience in a corporate entity is required with demonstrated supervisory and management experience.
- Experience in working with advanced Excel is required.
- Proficient in the preparation and analysis of reports.
- Strong communication skills.
- Previous work experience in the financial services environment would be preferable.