Job Purpose

The Hospitality Hostess is a business-critical resource responsible for delivering an exceptional experience to tenants, who are the organisation's primary clients. The role creates and maintains a welcoming, refreshing, impeccably clean, and professional environment that reflects The Business Exchange's commitment to excellence. By consistently upholding the highest standards of hospitality, cleanliness, presentation, and customer service, the Hospitality Hostess ensures that tenants enjoy a premium workplace experience while also making employees, visitors, and prospective clients feel welcome, safe, and valued. Through outstanding service delivery and meticulous attention to detail, the role contributes directly to tenant satisfaction, retention, and The Business Exchange's professional reputation.

Job Description

Key Responsibilities

The Hospitality Hostess’ key responsibilities include:

• Pro-active and meticulous cleaning of allocated offices, common areas, and boardrooms between 07:00 am and 08:00 am daily. This is critical to ensure that the tenant’s experience is one of a clean office every morning and late afternoon, conducted before tenants arrive and when they leave the centre.
• The Hospitality Hostess must ensure that all tenant’s and TBE staff offices are cleaned daily, these include but are not limited to desks, chairs, blinds, artwork, coffee stations, shelves, kitchen, carpets etc.
• The Hospitality Hostess must ensure that the following surfaces are cleaned daily:
  • All high-traffic areas, including:
    • Refrigerator inside (every Friday)
    • Coffee machine
    • Microwave
    • All workstations (Pods and/or coworking desks)
    • Coffee stations
    • Printer user buttons
    • TVs and Monitors
  • Pro-active cleaning of all boardrooms. Boardrooms must be cleaned immediately after each meeting.
  • Pro-active and meticulous cleaning of the kitchen and clearing of crockery and cutlery throughout the day. This includes hygienic washing of all dishes and packing it away. Care and caution must be applied to keep separate cleaning equipment for the washing and drying of dishes. Care must also be placed on the crockery and cutlery to ensure minimal breakage and chipping of for example cups, plates etc.
  • Ensure that weekly and monthly reporting of stock levels of coffee, cleaning materials, tea, sugar, milk, forks, knives, spoons, plates, mugs, glasses etc are recorded and submitted to Centre Liaisons.
  • Daily emptying of office recycle bins and dustbins.
  • Transporting waste material to designated collection points.
  • Pro-active and meticulous vacuum cleaning of carpeted areas and spot cleaning the carpets.
  • Ensuring cleaning, set-up and preparation of boardrooms daily
  • Required to set-up of new offices, i.e. ensure offices are move-in ready.
  • Serving of coffee and tea for visitors and tenants in the boardrooms.
  • Meticulous cleaning of restrooms, showers, artwork, offices and boardroom glass windows and water coolers.
  • Meticulous spot cleaning of walls inside the premises.
  • Cleaning of inside and outside balcony glass panes/windows during periodic cleaning maintenance programmes.
  • Alerting the Centre Liaison immediately and urgently when any faults (eg. air-conditioning not working, light bulbs out, broken chairs, keys, office damages and any other damages to TBE assets etc.), issues, hygiene risks, health and safety risks are identified whilst you are cleaning.
  • Relieve reception and switchboard function daily when required by the Centre Liaison.
  • Performing any ad hoc tasks as and when requested by the Operations Manager and Centre Liaisons

Job Specification

Skills, Competencies & Minimum Criteria:

• Minimum Grade 12 qualification required.
• Proven background and experience in cleaning and maintaining corporate office spaces.
• Previous experience receiving guests a requirement.
• Computer literacy and English language proficiency is an advantage.

Behavioural Competencies:

• Good verbal communicator who is able to liaise with visitors, clients, and team members.
• Pro-active driven work ethic.
• Strongly reliable: trustworthy with stock.
• Enthusiastic and positive can-do attitude.
• Service-oriented person who thrives on pleasing guests and staff.
• Ability to plan and prioritise around meetings and functions.
• High attention to detail.
• Strong customer focus approach.
• Hygiene focus.