46 Other Professions jobs in Cape Town on Job Mail

One of our leading clients in an industrial development consultancy are looking for a Lead Manufacturing & Supply Chain Strategy Consultant to lead and grow our Western Cape Buyer-Led Value Chains (BLVC) portfolio, which spans the clothing & textiles, furniture and food & beverage value chains. This person’s dual role is to identify BLVC growth opportunities and convert those into growth programmes, and to lead selected product/service teams in the development and execution of impactful interventions to support such programmes across the company.
Such interventions include sector, market and business analysis, formulation, and execution of sourcing strategy for lead firms, Business Accelerators to aid sourcing (lead firms) and market access (manufacturers), manufacturing performance diagnostics, training, and Lean implementation, and shared learning events. Through our clustering model, these interventions benefit from collective efficiency, allowing us to formulate and deliver more quickly, cheaply, and with wider impact than firms are able to achieve on their own.

Responsibilities:
Innovate
• Contribute to the thought leadership of the company.
• Guide the evolution and delivery of products/services for which you are the lead across the company, and interface with other product/service leads as needed.
Thrive
• Engage with existing and prospective clients in industry to understand their needs, brainstorm solutions and formulate responsive programmes and interventions.
• Articulate the benefits of, and quantify the business case for, client participation in existing and/or new programmes.
• Conceptualise, formulate, present, and execute business plans/proposals and budgets for private clients and/or public sector partners on new programmes or programme renewals.
Deliver
• Develop a team culture of high-performance, innovation and learning.
• Allocate and manage resources to deliver programmes on time and budget.
• Build close, long-term relationships with executive-level client representatives and public sector stakeholders.
• Monitor and expand our reach and the engagement of clients across the BLVC portfolio.
Competencies
• Expansive mindset, an ambassador of possibility, able to spot new opportunities.
• Ability to quickly understand multi-stakeholder and sometimes complex value chain dynamics.
• Strong business acumen – an intuitive understanding of market forces, commercial dynamics and business strategy.
• Quantitative skills and financial acumen – using financial analysis for decision-making.
• Strategy and workshop facilitation skills.
• Expertise in designing organisational structure, routines and change management systems for optimal execution.
• Business writing & verbal communication skills, including presentation skills.
• Attention to detail.
• Socially adaptable – the ability and desire to engage with people from different socioeconomic backgrounds and in different environments, from boardroom to factory.
• Outgoing personality with high EQ.

Requirements
Essential:
• Honours or Masters degree from a leading academic university.
• 5+ years’ relevant experience, plus minimum 3 years’ experience in a senior leader/management role.
Beneficial:
• Management consulting experience.
• Manufacturing value chain business experience.
• Recognised project management qualification, e.g. PMP, Agile, etc.

This well known energy company is expanding their team rapidly and provides an exciting opportunity to help some of our country’s biggest energy users transition to cleaner technologies and fuels.

The ideal EE female candidate will have strong experience in Accounting

This is a full-time role based in Cape Town and will involve the following tasks:

• Book-keeping

• Monthly management accounts

• Creditors/debtors/invoicing/collections

• Salaries

• Cash management

• Tax and financial management

• Oversight of accounting and financial regulatory requirements, including audits

• Financial modeling where necessary

BComm Degree

Send your CV to marinda@prrrecruitment.co.za with transcripts to qualify

• Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes
• Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
• Manages/Leads innovation/PE projects
• Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team
• Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance
• Conduct regular Gage R & R / calibrations sessions internally and/or with clients
• Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
• Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
• Train / mentor QCAs on quality tools and concepts
• Support Six Sigma Projects
• Support baseline activity
• Responsible for making and presenting MBR slides from Quality Excellence perspective

Competencies Required

• Fosters a spirit of collaboration and team work
• Content Development
• Networking & Influencing
• Basic Statistical Analytics
• Operational planning and Process management
• Knowledge
• Has a bias for action. Superior Implementation
• Resolves Conflicts Constructively
• Feedback
• Communication
• Conformance with Policies/Compliances
• Process Mapping and Documentation
• Ability to Work Independently
• Monitoring and reviewing
• Problem Solving

Preferred Skillset

• Exceptional listening and analytical skills
• Excellent oral, written and interpersonal communication skills
• Intermediate level of knowledge in MS-Office
• Work accurately and with an eye for details

Requirements

• 2 years Leadership experience
• 4+ years of experience as a Quality Analyst
• Preferably BPO experience
• A Bachelor's/College Degree any field is an advantage

Workforce Planning is the process of analysing, forecasting, and planning workforce supply and demand, assessing gaps, and determining targeted talent management interventions to ensure that an organisation has the right people, with the right skills in the right place at the right time. This role entails short and long term forecasting by analysing various call centre metrics to establish capacity requirements; managing the outputs of a workforce team (Planners and Real Time Analysts) thereby ensuring that all functions are professionally and timeously executed on; people management functions; and internal Contact Centre stakeholder support.

Forecasting, Scheduling and Real Time Management:

Create forecasts through data analysis

Ensuring the compilation and distribution of schedules aligned to contact centre requirements, with the inclusion of annual leave management

Management of output for Planners and Real-time administrators to ensure that all functions are professionally and timeously executed on

Support Contact Centre stakeholders by identifying process improvement opportunities

Produce a range of reports as may be required

Resource and Capacity Planning:

Design, develop and maintain capacity models

Develop projections of capacity needs based on call volume forecasts (including growth, planned, unplanned and attrition trending)

Produce monthly staffing and recruitment recommendations, anticipating staff shrinkage and attrition rates

People Management:

Manage and lead Real-time Analysts and Workforce Planner

Implement strategic plans and objectives through influencing and implementing effective recruitment, training, motivation and evaluation of employees

Provide visible and clear leadership to team, promoting a culture of high performance and customer focus

Conduct regular team meetings to ensure high levels of communication, teamwork, integration, motivation, training and productivity

Mentor and coach employees and identify needs and update career growth plans

Ensure team members have clear and realistic targets/goals which are assessed quarterly through the KPA performance management reviews

Manage non-performance or probation requirements as stipulated in the Tenacity policies and /or contractual agreement

Provide effective leadership to team members in order to achieve optimal efficiency of the department and to build a cohesive and well-motivated team

Address any behavioural concerns in line with the Company’s Disciplinary Policy

Manage the team’s absenteeism in line with the Company’s Absence Management Policy i.e. return to work etc.

Management of ESS/Sage and unpaid leave transactions

Requirements:

Experience

3+ Years of workforce planning and forecasting experience in an inbound and outbound Contact Centre environment

3+ Years of managerial experience in the workforce discipline

Solid understanding of call centre workforce management tools, principles and theories

Solid understanding of forecasting & scheduling

Successful track record of supporting large scale operations +200 FTE from a WFM perspective

Qualification

Bachelor’s degree in Analytics, Statistics, Computer Science, finance, or related field or; Diploma in Data Analysis / Data Science is advantages

Functional Knowledge and Skills

Advance Excel

Ability to communicate analysis including trends and opportunities to the business verbally and in writing

Superior analytical, staffing and technical skills required to interpret and analyse system data

Knowledge of statistics, and experience in using statistical packages for analysing datasets is advantage

• Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre
• Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
• Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness
• Responds to escalated issues and ad-hoc requests
• Exception management on WFM tool along with real time management of all queues.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

Qualifications/Education and other skills requirement -

• Graduate
• Call centre experience , RTA role Preferential
• Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts.
• Ability to prioritize workload, meet deadlines and perform multiple tasks
• Excellent communication skills
• Good mathematical, Logical and analytical skills
• Problem solving attitude and attention to detail.
• Quick learner, positive attitude
• Good excel skills

Desired Skills

• Excellent/advanced excel skills
• Exposure to WFM Tools

Performance parameters

• Acquiring expertise on different document types (ID/DL/Passport/Visa…etc.) for more than 200 countries
• To check and verify customers’ credentials and feed them correctly in database
• To identify and highlight fraudulent/fake/forged documents
• To meet Service Level Agreement, AHT and quality targets
• To report any bug or issue in CRM
• Participate in ideation workshop and share improvement ideas
• Adaptable to learn new document type, process, concept and skills
• Ensure adherence to process guidelines as per agreed quality standard on all SOPs
• Ensure that the assigned targets are achieved as per agreed SLA
• Ensure adherence to Company Policies and Procedures
• Should be flexible to work in a 24/7 environment
• Employee Satisfaction, people development and morale
• Process performance – as per KSFs over the month
• Attrition within target levels
• Improvement in quality and productivity
• Customer Satisfaction
• Any other essential function that may occur from time to time as directed by the Supervisor

Role/Responsibility

• Manage teams and ensure quality and productivity targets are met
• Develop strategies on the floor for reducing attrition and improving employee satisfaction
• Documented monthly performance review of Assistant Managers
• Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently make development plans for them
• Mentor Agents and TLs for their growth and development
• Drive reward and recognition activity on the floor
• Drive process improvement activity on the floor using Process Excellence methodology
• Review Performance of the KPIs on a near term basis and develop plans for improvement in performance
• Stay in touch with the Client at the Process Owner level on regular basis to review progress
• Ensure compliance with internal policies and procedures, external regulations and information security standards

Competencies & Skills

• Prior Back Office Experience
• People management and leadership skills
• Capability to conduct an appraisal discussion
• Capability to communicate with large teams
• Appreciation of the domain needs of the process and its key drivers
• Reasonable level of business perspective regarding the internal functioning of a BPO
• Good client facing skills

Values & Behaviour

• Output driven mindset, determined, resilient, perseverant and persistent
• Customer Service Orientation
• Quality Orientation
• People & performance oriented

Education Requirements

Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.

Work Experience Requirements

• Overall 5 years of work experience in Business Process Off-shoring
• Should have at least 3 years of supervisory experience in insurance business, preferably in the UK

A leading BPO (Business Process Outsourcer) is seeking Dutch speaking Customer Service Agents to join their division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more.

Qualifications and experience:

· Matric or High School equivalent

· Previous customer service experience

· Inbound Call Centre experience advantageous

· Previous travel or tourism industry experience advantageous

Competencies:

· Excellent language skills in Dutch (mother tongue) and English

· Exceptional communication skills

· Computer literate in MS Office package

· Exceptional service and support orientation

· Clear criminal and credit record

My client is looking for Customer Service to work from home

Requirements

1-year unbroken service in an International Industry or

1 year in a Financial Insurance Industry or

Strong customer service experience / Retail

Must have Grade 12

Must be SA Born citizen

Must be credit and crim clear

Must have worked in Customer Service Environment before

Must have active fibre line or area must be fibre ready

Training can be up to 12 weeks (paid training)

Working hours between 3 pm and 6 am (9-hour shift)

Must be available immediately

Offering

Salary R6500+5% towards provident fund+ R764 towards medical aid + R600 fibre contribution (only kicks in after they work from home)

Incentives are paid to top performers

Transport provided only drop off

• Reports to: Assistant Vice President

  Supervises: Assistant Managers & their respective Teams

  
  

  This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization within the specified time and cost. To ensure:

  • Smooth Functioning of the various channels of Recruitment
  • To mentor the Executives, in respective Teams
  
  

  ESSENTIAL FUNCTIONS

  
  
  • Improving process performance by recruiting the right people for the job within the specified time and cost
  • Liaising with the Process Owners to jointly agree on the number of people to be recruited, their profiles and the time frames for the same
  • Maintaining the quality of people hired
  • To develop and monitor the performance of various channels of recruitment / hiring including the outstation recruitment offices. Ensure a good mix of channels, increase cost-consciousness and make optimum use of advertising media
  • Relationship Management with vendors (Recruitment Agencies). Design and implement incentive schemes
  • Build medium to long-term capability within the function to meet future demands
  • Ensure continuous excitement for referral program, put feedback process in place, strengthen MIS reporting and tracking of performance
  • Ensure that the process transactions are processed as per Desktop procedures
  • Ensure that the assigned targets are met in accordance with SLA and Internal standards
  • Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
  • Ensure adherence to established attendance schedules
  • Ensure adherence to Company Policies and Procedures
  
  

  The performance parameters include the following:

  • Development and management of New and Existing vendors
  • Cost effectiveness of hiring through that channel
  • Quality parameters
  • Number of defects made against the Offers rolled out
  • Offer to Joining Ratio
  • Ensure 100% compliance on Background Checks and Audits
  
  

  SKILLS

  Process Specific Skills

  • Interviewing skills
  • Feedback skills
  • Knowledge of the industry and the market
  • Functional Skills
  • Relationship Management
  • Channel Management
  • Vendor Management
  
  

  Soft skills (Minimum)

  • Excellent Communication skills – written and oral
  • Should be confident and willing to work in shifts and travel
  • Should display sufficient flexibility and urgency to handle pressure in a cross-cultural environment
  • Computer proficiency – MS Office
  • Team handling skills
  • Good Networking skills
  • Should be able to take decisions in all kinds of situations
  • Orientation towards data and MIS
  • Ability to collaborate, influence and convince at all levels
  
  

  Soft Skills (Desired)

  • Assertive
  • Self starter
  • Good Listening skills
  • Dependable
  • Matured to carry out assessments
  
  

  EDUCATION REQUIREMENTS

  • Minimum 10 years of education in any field
  • Graduate with a diploma in related field or Post Graduate with specialization in Human Resources will be preferred

Basic Function

This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:

• Smooth Functioning of the various channels of Recruitment

To mentor the Executives, in respective Teams

Essential Functions

• Ensure that the process transactions are processed as per policy / procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

The performance parameters include the following:

• Development and management of New and Existing vendors
• Cost effectiveness of hiring through that channel
• Quality parameters
• Compliance adherence in process and audits
• Number of defects made against the Offers rolled out
• Attain consistency in time to hire of candidates
• Offer to Joining Ratio

Primary Internal Interactions

• Team for the purpose of coordination
• Manager for escalations, unresolved issues, appraisals and reviews
• SAVP / VP for solving the issues unsolved by the immediate supervisor
• Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposes
• Finance and Commercial departments for settling vendor
• Customer Experience Analysts and Trainers for the purpose of Voice Capability assessments

Primary External Interactions

• Vendors for:
  • Hiring candidates, Lining up candidates for interviews and also assessing their performance
  • Giving Advertisements
  • Preparing promotion material

Skills

Process Specific Skills

- Interviewing skills

- Feedback skills

Soft skills (Minimum)

- Excellent Communication skills – written and oral

- Should be confident and willing to work in shifts and travel

Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment

- Computer proficiency – MS Office

- Team handling skill

- Should be able to take decisions in all kind of situations

- Orientation towards data and MIS

Soft Skills (Desired)

- Self starter

- Good Listening skills

- Dependable

- Matured to carry out assessments

Education Requirements

• Matric (Passed)
• Appropriate Tertiary Qualification in related field or Post Graduate with specialization in Human Resources will be preferred

Work Experience Requirements

• Minimum 3 years’ experience in a Lead role
• Experience in the BPO sector
• Sound experience in Leading a team to onboard between 150-200 FTE monthly across various processes
• Solid track record of success in Volume Recruitment

Looking for a Senior Linux Network Engineer - Cape Town Rneg

Strong experience in Cisco IOS, Extreme XOS and other Router/Switch/Firewall Operating Systems.

Must have strong understanding of Switching services.

Certification in Cisco will be adv.

Sen your CV to marinda@prrrecruitment.co.za

Responsibilities

• Purchase order placement and incoming goods receipt recording
• Interacting with suppliers regarding scheduled deliveries and purchase price validation
• Interacting with logistics companies in respect of import clearing and handling
• Incoming and outgoing freight calculation and brokerage
• Accounts receivable management, dunning process and cross validation with accounting system
• Recording of incoming and outgoing payments in the accounting system
• Maintenance credit insurance in the various system platforms
• Customer data maintenance in the various system platforms
• Entering, processing and billing of customer orders
• Ensuring the execution and dispatch of orders on schedule in coordination with logistics and customers
• Day-to-day bookkeeping of the company’s ledger accounts
• Cash flow administration & forecasting
• Document filing and administrative tasks in the internal sales office
• Assist the Managing Director were necessary

Qualifications

• Tertiary Education such as Accounting or Financial Management Diploma or Certificate
• Minimum of 3 years post qualification experience in an admin or accounting position
• Proficient with Accounting and Online Banking Systems
• Knowledge and Experience with Microsoft Dynamics is an advantage
• Being able to ensure accuracy and effectiveness in all tasks
• Highly proficient with desktop applications such as MS Office Tools as well as internet applications
• Well-organised and highly attentive to detail
• Excellent written and verbal communication skills required
• Excellent English skills
• Willingness to work in a fast-paced, customer facing environment
• Ability to organize, prioritize and effectively multi-task daily and meet deadlines
• Assertive, confident, team player and clear communicator – via e-mail, phone and face-to-face

Benefits

• Competitive compensation
• Attractive vacation, sickness and holiday arrangements
• Career path opportunities for top performers

Must have:

• Minimum of 5 years experience within an E-Commerce environment as an Account Manager
• Sales/ Account Management experience in the IT industry
• Drivers license and own vehicle
• Have created and know how to build relationships with Buyers and Procurement
• Excellent written and communication skills
• Strong experience in face to face meetings
• Have a technical mind and have worked within a technical environment with computer accessories and gadgets
• A passion for sales and creating a value add experience

Requirements and Responsibilities:

• Very strong admin and organisational skills
• Previous experience in Account Management and sales experience within an E-Commerce environment
• Deal with the online customer/ client
• A strong understanding of forecasting months in advance and strategic planning
• Full negotiations on products and placements along with daily maintenance
• Stock Management with the client and forward planning of stock required
• Must have the know how on how to shorten the buying cycle

Remuneration:

Market related salary with a very lucrative commission structure plus quarterly bonuses on targets achieved.

Must have:

• Minimum of 5 years experience within an E-Commerce environment as an Account Manager
• VAR/ Sales/ Account Management experience in the IT industry
• Drivers license and own vehicle
• Have created and know how to build relationships with Customers
• Excellent written and communication skills
• Have a technical mind and have worked within a technical environment with computer accessories and gadgets
• A passion for sales and creating a value add experience

Requirements and Responsibilities:

• Very strong admin and organisational skills
• Previous experience in VAR Account Management and sales experience within an E-Commerce environment
• Deal with customers: Mass Retail, Niche Retail, Online retail, Managed Service Providers, Security and Surveillance
• Very fast paced sales environment, immediate turnarounds, highly pressurised. On Demand Buying.

Remuneration:

Market related salary with a very lucrative commission structure

A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.

Come and join the team to benefit from the following:

• Medical aid
• Shift allowance
• Incentives
• Subsidised Transport
• A young and vibrant work environment
• Exposure to international clientele
• Training and great growth potential within the company

You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:

Qualifications and experience:

• Matric or High School equivalent
• Previous customer service experience
• Inbound Call Centre experience advantageous
• Previous travel or tourism industry experience advantageous

Competencies:

• Excellent language skills in German (mother tongue) and English
• Exceptional communication skills
• Computer literate in MS Office package
• Exceptional service and support orientation
• Clear criminal and credit record
• Ability to work shifts: Monday - Sunday

Western Cape,CPT - CBD

Market Related (Market related) (Negotiable)

Title: Business Development Manager

1. PURPOSE OF THE JOB

Business developer will be responsible for the New Sales as well as associated administrative personnel.
Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO3. HIGH-LEVEL JOB OBJECTIVES
- Recruitment, training & development and performance management of the individuals
within the New Sales teams
- Planning & coordination of all functions related to achieving growth budgets as well as
related general management duties
- Actively leading new sales within each region
- Sales & campaign planning
- Management reporting
- Develops a business plan and sales strategy for the market that ensures attainment of
company sales goals and profitability
- Prepares action plans by individuals as well as by team for effective search of sales leads and
prospects
- Initiates and coordinates development of action plans to penetrate new markets
- Conducts one-on-one reviews with all Account Executives to build more effective
communications, to understand training and development needs, and to provide insight for
the improvement of Account Executive’s sales and activity performance
- Assists Account Executives in preparation of proposals and presentations
- Accurate and efficient management of sales statistics and reports
- Efficient management of workflow procedures within areas of operational responsibility
- Effective management of process and procedure with a strong action and change
management orientation
- Creative and effective planning and implementation to ensure the achievement of relevant
targets and objectives
4. JOB CONTEXT
4.1 Level of Education
Level of tertiary education Essential/ Desirable
- Grade 12 (Essential)
- Diploma in Business management or related (Desirable)
4.2 Professional Membership or Registration
4.3 Job - Related Work Experience
- 3 years successful Corporate Direct Sales experience
- 3 years junior management experience
- 2 years ICT industry experience
4.4 Job Knowledge
- Application of CRM / Voxzal/ Trax and sales processes
- Sound understanding of telecommunications, networking & data
- Good understanding of Human resource management principles
- Understanding of financial management principles
4.5 Job Skills
- Understanding of financial management principles
- Good prospecting, negotiation and presentation skills
- CRM
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Trax
- Voxzal
- Good prospecting, negotiation and presentation skills
- Client liaison and customer service principles
- Sound business acumen
- Good strategic planning and execution skills
4.6 Tasks
Planning
- Anticipating problems
- Creating a roster or list of duties / activities
- Creating schedules
- Deciding work priorities
- Defining objectives for an organisation or department
- Developing strategy in a competitive situation
- Ensuring that component parts fit into an overall design for a project
- Formulating or adjusting policy for an organisation or department
- Planning a course or route for a journey or voyage
- Planning a logical sequence of events or tasks
- Planning long term (strategic) objectives
- Planning short term (task) objectives
- Planning staffing levels or people resources for projects
- Preparing a specification for a project
- Revising plans to account for changed circumstances
- Setting priorities for utilising resources
- Setting up a financial budget
Implementing / Co-ordinating
- Allocating duties to others
- Allocating resources (people, materials, etc) among various jobs
- Allocating resources in emergencies or unexpected situations
- Arranging formal events
- Ensuring the efficient co-ordination of activities
- Initiating action in emergencies or unexpected situations
- Organising resources to meet an objective
- Setting up administrative systems
Controlling / Directing
- Authorising actions
- Controlling the use of non-people resources in meeting objectives
- Controlling the use of people in meeting objectives
- Directing action in emergencies or unexpected situations
- Directing the implementation of agreed policy
- Ensuring that legal requirements or other binding agreements are adhered to
- Ensuring work is carried out within a pre-specified budget
- Generating rules or regulations
- Hurrying people along to expedite completion of a task
- Laying down procedures for maintenance, safety or inspection
- Laying down specifications for materials or components
- Requiring work to be redone to meet specification or required standard
- Undertaking when necessary the tasks of workers under one's control
Reviewing / Evaluating
- Assessing the feasibility or practicality of an operation
- Checking adherence to schedules
- Evaluating alternative methods
- Evaluating installation of complex systems or constructions
- Evaluating numerical data concerning organisation or department activities
- Evaluating the cost of a project or venture
- Evaluating the practical feasibility of a project
- Evaluating written reports on activities of an organisation or department
- Identifying problems in a project design
- Reviewing progress of a case or project
- Reviewing systems, services or processes to assess current adequacy
- Reviewing the efficiency of an operation
- Reviewing to assess compliance with rules, laws, etc.
Supervising / Directing
- Acting leader during a manager's absence or for short periods when necessary
- Administering formal tests to people
- Controlling individuals in competitive situations
- Controlling the behaviour of individuals
- Directing others to repeat a task not satisfactorily done
- Directly supervising people at work
- Giving instructions to subordinate non-supervisory staff
- Giving instructions to subordinate supervisors / managers
- Giving verbal instructions to colleagues as part of a system or process
- Giving verbal instructions to subordinate non-supervisory staff
- Issuing directions in an emergency or unexpected situation
- Maintaining a physical presence to monitor others and / or work outcomes and quality
- Supervising people at a distance (e.g. on a different location)
- Supervising to ensure compliance with laws / regulations
- Taking the chair at committees or other meetings
Appraising / Evaluating / Developing
- Appraising individuals for recruitment or promotion
- Appraising the personal development of individuals
- Considering appropriate staff developmental action
- Creating confidence amongst those learning new skills
- Demonstrating procedures to help others
- Developing learning or training exercises
- Evaluating behaviour as it happens
- Evaluating the needs of individuals
- Evaluating the past performance of individuals
- Evaluating the work of others in progress
- Evaluating the work of others on completion
- Helping others to produce ideas
- Showing patience with slow learners and / or people with learning disabilities
- Undertaking informal training or coaching for the development of self and / or others
- Undertaking on-the-job tuition of others
Motivating
- Appealing to people to increase their motivation
- Arousing enthusiasm for a project
- Creating a good team spirit
- Emphasising the importance of reaching a work objective
- Encouraging co-operation between team members
- Encouraging slow learners and / or people with learning disabilities
- Encouraging a faster rate of work
- Gaining willing co-operation
- Getting an individual to carry out an unappealing task
- Motivating individuals through the use of threats or demands
- Putting people at ease in anxiety provoking situations
- Stimulating interest in activities
- Sustaining interest of others in projects or continuing tasks
- Understanding the personal needs or motives of others
Assisting / Caring
- Administering first aid
- Assisting people who encounter job difficulties
- Assisting people who encounter learning / study difficulties
Disciplining / Disputes / Grievances
- Avoiding emotional involvement in disputes
- Being sympathetic
- Defending another individual's position
- Disciplining people
- Giving verbal warnings in order to correct behaviour
- Handling disciplinary problems firmly
- Issue formal warnings
- Listening to grievances
- Maintaining discipline in a work environment
- Ordering individuals who have broken regulations to leave
- Pointing out poor standard of work
- Reducing tension between people
- Resolving disputes
- Warning people by threat of punishment
- Counselling
- Advising on interpersonal behaviour
- Advising on job performance improvement
- Counselling or advising on personal problems
- Counselling or advising people about their future

Primary Job Responsibility (not limited to)

• To ensure Regulatory, Contractual and Policies & Procedural compliances in the area by conducting regular reviews
• Reporting exceptions to the management

Brief Job Description (not limited to)

• Conducting daily hygiene checks
• Conducting audits as per the monthly audit calendar
• Preparation of audit reports and highlighting any other anomalies found
• Escalation of compliance exceptions to the higher management and ensuring their closure
• Conducting follow-up’s and reviewing implementation of action plans
• Ensure compliance to laws & regulations, contracts and organizational policies and procedures in respect of reporting
• Liaison effectively with leadership team from multiple clients, proving to be an effective and dependable support mechanism

Competencies & Skills

• Strong Computing Skills and Data analysis skills
• Ability to work in a continually challenging environment
• Auditing skills and eye for details
• Good organizing skills and ability to work independently with strict deadlines
• Should possess excellent logical reasoning skills
• Proficient in MS Office
• Good communication skills and written English
• Effective planning and prioritizing abilities to execute everyday responsibilities

About the job: Competitive salary with excellent benefits.

If you’re fluent in Dutch and looking to take the next step in your career, then this could be the perfect
opportunity for you.

Our client is in search of Dutch-speaking Customer Service Advisors to join their Cape Town team. If you have a love for helping people and a passion for communications then take a step in the right direction in a career that will allow you to grow these skills.

You’ll be joining their fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s
leading brands. Being a people-first company, they put people at the heart of their business, and this is when everything comes alive.

Their ideal candidate should be hardworking and willing to go the extra mile to exceed their customer’s expectations. They want team players, quick thinkers and fast learners to join the team. They need people who are self-motivated, positive and eager to learn and take on new challenges.

If you are ready to expand your experience in the travel industry business and take on new challenges, then take a leap and apply today!

What you’ll be doing :
- Managing and responding to incoming calls
- Following outlined processes and liaising with relevant departments when required
- Remaining up to date on campaign initiatives projects
- Ensuring company and department objectives are met
- Proactively seeking ways to improve product knowledge and better understand the target market

What you’ll need :
- Fluency in the Dutch language
- Matric or equivalent (Essential)
- Excellent command of the English language – verbal and written communication skills
- Good typing, analytical and time management skills
- Ability to work shifts
- Strong work ethic and ability to adapt to the fast pace of the business
- Clear credit and criminal records Each team member bring a different energy, passion, a unique set of skills and talents.

This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.
We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with their collaborative team of game-changers today!