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Job Summary
Duties:Oversee all daily laundry operations, including washing, drying, ironing, folding, and distribution of linen and uniforms
Ensure consistent quality, cleanliness, and presentation of all hotel linen and staff uniforms
Manage and supervise laundry staff, including scheduling, training, and performance management
Monitor inventory levels of linen, uniforms, detergents, and cleaning supplies
Implement and maintain strict hygiene, health, and safety standards
Coordinate with housekeeping and other departments to ensure timely linen availability
Operate and maintain laundry equipment, reporting faults and arranging servicing when required
Control costs, reduce wastage, and ensure efficient use of resources
Maintain accurate records, including linen counts, losses, and replacements
Ensure compliance with hotel policies, labour regulations, and operational procedures
Requirements:
Minimum 2 years’ experience in a laundry or housekeeping supervisory/management role
Strong organisational and people-management skills
Good knowledge of laundry processes, fabric care, and stain removal
Ability to work flexible hours, including weekends and public holidays
High attention to detail and commitment to cleanliness and quality
Experience in a boutique hotel or luxury hospitality environment
Knowledge of health, safety, and hygiene regulations
Basic administrative or stock-control experience
Reliable, disciplined, and hands-on
Strong leadership and team-building ability
Detail-oriented with a quality-driven mindset
Ability to work under pressure and meet deadlines
Problem-solving and proactive approach
Well-organised with good communication skills
Professional, respectful, and service-focused
Craven Cottage CC
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