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Job Summary
Duties:Support the executive housekeeper with managing the day-to-day operations within and related to the housekeeping department
Supervise, train, and manage housekeeping staff schedule, ensuring high performance and motivation.
Conduct regular inspections to maintain quality, hygiene, and brand standards.
Monitor supplies and inventory, linen supplies, and housekeeping equipment.
Assist with the maintenance of the departmental budgets and cost efficiency.
Collaborate with all departments to ensure seamless operations and guest satisfaction.
Handle guest complaints and requests professionally and promptly.
Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to the hotel’s standards.
Conduct regular inspections of guest rooms, public areas, and laundry facilities.
Assist to recruit, train, and evaluate housekeeping staff.
Ensure compliance with health and safety standards and hotel policies.
Maintain records related to staff performance, inventory usage, and housekeeping operations.
Assist with the facilitation of performance reviews and performance management as and when required
Assist with investigation and disciplinary processes to ensure adherence to the company`s code of conduct
Requirements:
Recognized Hospitality and/ or related qualification preferred
At least 2 – 3 years experience in a supervisory / leadership role within the housekeeping department of a 4 / 5-star hotel environment with a minimum of a 300-bedroom accommodation segment
In Depth knowledge of housekeeping procedures, cleaning products, and health & safety regulations.
Well-groomed and professional disposition
Proficient in housekeeping management systems and Microsoft Office & Opera.
Ability to manage conflict and challenging situations with respect and confidence
Strong planning, decision-making and organisational skills
High attention to detail
A collaborative leader who motivates and supports their team
Confident and calm demeanour
Strong attention to detail and efficiency pertaining to area of responsibility
Excellent telephone and email etiquette
Strong leadership and team management skills
Strong communication and interpersonal abilities.
Positive and friendly attitude
Good financial acumen
Ability to multitask and work within a fast paced pressurized and team orientated environment
Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as and when required
Be well versed in the English language essential
Craven Cottage CC
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