Job Summary
TELESALES AGENT (HIGHER EDUCATION) / EAST LONDON – Looking for Agents in East London (office based) or National (Remote). Assist prospective students in selecting the most suitable course based on their individual needs and career goals. Guide prospective students through the enrolment process, ensuring they have a seamless and positive experience. ONLY APPLICANTS THAT HAVE WORKED IN A TELESALES CALL CENTRE ENVIRONMENT WILL BE CONSIDERED
ESSENTIAL REQUIREMENTS
Minimum qualification of Matric or equivalent
2 to 3 Years Contact Centre sales experience.
Private Education-related experience advantageous
Any other sales related courses would be advantageous
Proficiency in Microsoft Office Suites
Proficiency in CRM software
Team player
Ability to work independently and be self-organised
Goal driven with Self-Confidence to drive own performance
Effective verbal and written communication
FUNCTIONAL ACCOUNTABILITY
Meet and exceed individual and team enrolment targets, by developing and working
leads provided to you the aim of driving applications and enrolment.
Conversion rate – drive conversion by providing prospective students with valuable and useful product related information to make an informed decision. Answer all product related questions clearly, and professionally.
Timeous accurate data entry and maintenance of database pipelines
Ensuring enrolment processes and business rules and policies are always followed.
Develop yourself by using the quality assurance assessment and student feedback to
grow your skills and abilities.
Salary – Basic + Commission
APPLICATION PROCESS: Online applications will receive preference, alternatively apply via e-mail to Solutions@workafrica.co.za, use REF: “STUDENTENROLMENT”. Please deem your application as unsuccessful if you receive no feedback after 4 weeks.
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