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Job Summary
Join the Client Experience (CX) Team to deliver a seamless and remarkable client journey across all touchpoints. The purpose of your role will be to drive digital onboarding, retention and growth for mass-market clients by becoming their trusted advisor and identifying opportunities to add value through relevant products and services.
A key summary of the role is outlined below. A more comprehensive job specification with full details is available after initial contact and a successful CV review.
A key summary of the role is outlined below. A more comprehensive job specification with full details is available after initial contact and a successful CV review.
Duties / Key Responsibilities
- Own and grow a portfolio of lower-revenue, mass-market clients through digital and telephonic engagement.
- Deliver a smooth end-to-end onboarding and client experience.
- Build trusted business relationships, uncover needs and consult on relevant solutions.
- Upsell value-added services and new product features.
- Partner with Sales Consultants to convert opportunities, retain clients and support regional profitability.
- Train clients on products and processes, maintain accurate CRM records, and manage churn against targets.
Requirements
- At least 2 years’ client-service experience in healthcare and/or technology.
- At least 1 year’s experience training clients on software and upselling existing clients.
- Strong relationship-building, communication, negotiation, planning and problem-solving skills.
- Confident with digital client engagement and CRM administration.
- English plus at least one other South African official language.
- Knowledge of the private medical industry or medical practices is advantageous.
Education
- Matric is required; a tertiary qualification is preferred.
Soft Skills
Self-motivated, empathetic, detail-focused and tenacious, with a positive mindset and genuine team spirit. You will be patient, adaptable, organised and committed to delivering a remarkable client experience.Remuneration
The proposed salary for the role is R25k - R28k per month - the final offer will depend on qualifications, experience and skills.
Pillango Placements
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