Field-Based Role | Travel to Client Sites Required

A leading company in the engineering and fluid technology sector is seeking a hands-on and experienced Field Service Supervisor to oversee field service operations related to low-pressure hydraulic, pneumatic, and lubrication systems.

This role is ideal for a technically strong leader who enjoys being on-site, guiding teams, solving complex problems, and ensuring top-tier service delivery to customers across multiple industries.

Key Responsibilities

• Team Leadership
• Supervise and coordinate field service technicians and specialists

• Provide on-the-job training, technical guidance, and performance support

• Ensure work is completed on time, within budget, and to customer satisfaction

Service Delivery & Technical Oversight

• Oversee installation, maintenance, repair, and troubleshooting of hydraulic, pneumatic, and lubrication systems

• Ensure all services meet company quality standards and procedures

• Support technicians with advanced fault-finding and system optimisation

Customer Engagement

• Build and maintain strong relationships with key clients

• Understand customer needs and provide timely, effective technical solutions

• Work closely with Sales and Product teams to identify service growth opportunities

Inventory & Asset Control

• Manage spare parts, tools, and service equipment inventory

• Coordinate with procurement and logistics to ensure resource availability

• Oversee asset registers and fleet-related requirements

Safety & Compliance

• Enforce safety procedures and industry regulations

• Conduct safety inspections, risk assessments, and incident investigations

• Ensure compliance with ISO and internal audit standards

Quality, Reporting & Administration

• Monitor quality of field work and implement corrective actions where needed

• Maintain accurate service records, work orders, and reports

• Provide regular performance and operational reports to management

Minimum Qualifications

• National Certificate (NQF Level 4)

• Recognised Trade Certificate in a relevant technical field

Experience & Competencies

• 3–5 years’ experience in field service operations

• Strong technical knowledge of hydraulic, pneumatic, and lubrication systems

• Proven leadership or supervisory experience

• Strong problem-solving and fault-finding ability

• Excellent communication and customer service skills

• Knowledge of safety regulations and field service best practices

• Computer literacy for reporting and service documentation

• Valid driver’s license and willingness to travel