Role Overview

The Assistant Warehouse Manager is responsible for supporting the Warehouse Manager in the smooth and efficient operation of the warehouse. This role is not administrative or desk-bound — it is an on-the-floor, physically involved position, working directly with the warehouse team to maintain workflow, efficiency, and stock control.

The Assistant Warehouse Manager is expected to actively support the Warehouse Manager by executing daily operational plans, supervising warehouse staff, and ensuring that key operational standards are upheld.

Key Responsibilities

• Assist the Warehouse Manager with daily operational oversight — this is a support role
• Maintain high stock accuracy (minimum 96%) by regularly verifying stock against system records and conducting spot checks and cycle counts, as per stock listings provided by the Warehouse Manager.
• Supervise warehouse floor activity including but not limited to, staging, picking, loading, and dispatching of goods.
• Ensure effective utilisation of warehouse staff during loading and general operations — monitor team output and reduce idle time.
• Monitor daily loading to ensure vehicle utilisation is consistently 90% or higher — optimise loading methods and space use.
• As this is a made-to-order facility, any stock older than 30 days must be immediately flagged and reported to the Warehouse Manager with reasons.
• Support correct application of FIFO (First-In, First-Out) procedures, even in a made-to-order environment.
• Identify and communicate any operational inefficiencies, bottlenecks, or issues to the Warehouse Manager for resolution.
• When required the assistant warehouse manager can make use of the WMS system to assist the warehouse team to ensure quicker turnaround time in warehouse processes.
• Maintain a clean, organised, and safety-compliant work environment on the warehouse floor.
• Ensure all warehouse functions are conducted in a timely, professional manner, in line with company service standards.
• Report any onsite incidents that you become aware of that result in damage to the buildings and equipment within 24 hours to the warehouse manager

• Crucial responsibility of the assistant warehouse manager is to ensure that his team understands the operational processes required. Thus, the duty lies with the assistant warehouse manager to facilitate the operational processes and the adherence thereof.

• This is not a desk-based or office role. The Assistant Manager is expected to be physically active on the warehouse floor at all times.
• Administrative tasks are not part of this role — all paperwork, system updates, and reporting are handled by the Warehouse Manager and warehouse administrator.