A leading player in the logistics and supply chain sector is seeking a detail-driven Distribution Controller to support and optimise national distribution operations within a contract logistics environment.

This role focuses on operational coordination, system accuracy, financial control, and KPI performance, ensuring smooth daily distribution activities and high service delivery standards.

Role Purpose

To oversee the day-to-day coordination of national distribution operations, ensuring efficient processes, accurate system management, and strong financial and administrative control. The role is responsible for maintaining service levels, managing invoicing and documentation, and ensuring alignment between operational execution, customer expectations, and contractual KPIs.

Key Responsibilities

Distribution & Operational Coordination

• Plan and communicate daily operational activities for national distribution

• Ensure cargo is dispatched on time and vehicles depart according to schedule

• Coordinate special and ad-hoc customer distribution requirements

• Work closely with operational teams and service providers to maintain service excellence

Financial & Administrative Control

• Manage accurate and timeous client invoicing processes

• Reconcile service provider invoices against deliveries

• Support financial service level (FSL) processes and reporting requirements

• Monitor loss files, credit notes, and related KPIs to ensure compliance with targets

Systems & Data Management

• Capture and maintain operational data on the Warehouse Management System (WMS)

• Ensure closure of all inbound, outbound, and returns orders in the system

• Maintain inventory alignment between customer and supplier records

• Perform basic WMS troubleshooting and system maintenance when required

Customer Service & KPI Management

• Ensure all contractual customer KPIs are consistently achieved

• Monitor Proof of Delivery (POD) and Information on Delivery (IOD) processes

• Use the customer complaints register to drive resolution and process improvements

• Collaborate with site managers, specialists, and service providers to implement corrective actions where KPIs are not met

Continuous Improvement

• Identify opportunities to improve distribution processes and service delivery

• Support structured quality and operational improvement initiatives

Minimum Requirements

• Bachelor’s Degree (Supply Chain, Logistics, Business or related field preferred)

• 3–5 years’ experience in a Contract Logistics or Distribution environment

• Strong knowledge of warehouse operations and national distribution processes

• Experience with invoicing, financial processes, and service level reporting (FSL)

• Working knowledge of Warehouse Management Systems (WMS)

• Intermediate proficiency in Microsoft Excel

• Understanding of QSHE (Quality, Safety, Health & Environment) practices

Key Competencies

Strong analytical and problem-solving skills
High attention to detail and accuracy
Financial awareness and ability to interpret reports
Strong communication and stakeholder engagement skills
Ability to work independently with minimal supervision
Agile, adaptable, and able to manage multiple priorities
Collaborative team player with strong coordination skills