Field support technician - Specialised Safety & Security Solutions (Alberton based)

If you have 5 years' IT working experience with an IT qualification and you are a little adventurous, then read on.

Our client in ALBERTON, is a premier provider of Specialised Safety & Security Solutions, delivering unique, access-control-based products to high-stakes industries including Mining, Banking, Aviation, and Government. They are seeking an energetic, technically minded Field Support Technician to join a dynamic team and support an expanding client base.

The successful candidate with the required background and physical ability, will be trained on the specialised product.

Candidate Requirements

• Experience: Minimum of 5 years’ experience in IT, with a strong focus on Networking and all Microsoft Operating Systems.
• Technical Aptitude: Exceptional troubleshooting skills; previous experience with electronics or PC hardware is a distinct advantage.
• Service Excellence: Strong interpersonal skills and a professional appearance, with experience in helpdesk environments.
• Licensing & Transport: Valid Driver’s License and own reliable transport to commute to the office (a company vehicle is provided for site visits).
• Education: Matric (Grade 12) and A+ certification or any IT related qualifications.
• Flexibility: Willingness to work extended hours and be available for standby duties when required.
• Licensing & Transport: Valid driver’s license and own reliable transport to the company offices in Alrode Alberton are essential (a company vehicle is provided for site visits).

Key Responsibilities

• Installation & Integration: Lead the on-site installation of both hardware and software solutions.
• Technical Support: Provide end-to-end support (telephonic, remote, and on-site) for hardware and software systems.
• Troubleshooting: Conduct advanced fault-finding and problem-solving to resolve complex technical issues efficiently.
• Client Training: Educate customers on product functionality and software interfaces to ensure seamless adoption.
• Aftersales Service: Maintain high levels of customer satisfaction through proactive aftersales support and helpdesk management.

Remuneration & Benefits

• Competitive Cost to Company negotiable, based on experience and technical proficiency.
• Tools of Trade: Company cellphone and laptop provided.
• Travel: Access to a company vehicle for all customer site visits.