Job Summary
Key responsibilities:
- Product installations, configuration and upgrades
- Hardware troubleshooting and fault finding
- Customer support query resolution
- Working knowledge of server backup methodologies
- Monitoring performance tuning for capacity management purposes
- Centralised backup and restore activities
- Liaising with Product Development personnel, for product enhancements and troubleshooting
- 3-5 years’ experience in Linux and Windows server environments, Linux being
predominant
- Solid understanding of TCP/IP and DNS
- Experience with installation, configuration and maintenance of open source solutions
- Experience with Office 365 / Exchange as well as with Azure / Windows Active Directory
- Linux (Ubuntu, Redhat, Oracle), Windows Server 2012/2016, Office 365, Active Directory,
Exim
- Kubernetes, Docker support experience
This will become a remote position for support in the USA. First 2 months for training puposes will happen in Claremont Cape Town, Month 3 onwards the employee will work USA hours remotely, possibly a few days per month in the Claremont Cape Town office.
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