This is a remote position.

Care Operations Coordinator

About the Role

We are looking for a confident, proactive and highly organised Care Operations Coordinator to support the day-to-day operations of a busy home care organisation.

You will play an important role in keeping daily care operations organised, connected and running smoothly, acting as a central point of communication between caregivers, clients, families, clinicians and the internal operations team.

This is a fast-moving environment where no two days are exactly the same. You will need to be comfortable managing multiple priorities, responding to changing situations, solving problems and taking ownership without needing step-by-step direction for every situation.

What You'll Be Doing

• Monitor caregiver schedules, attendance and scheduled client visits.
  
• Follow up on missed clock-ins, caregiver call-outs and schedule changes.
  
• Assist with identifying and coordinating caregiver coverage when shifts need to be filled.
  
• Communicate schedule changes and important updates to caregivers, clients and internal team members.
  
• Respond professionally and empathetically to calls, messages and emails from clients, families and caregivers.
  
• Assist with scheduling requests, visit changes and cancellations.
  
• Review client care notes and identify information requiring follow-up.
  
• Monitor outstanding operational tasks and follow through to completion or appropriate handover.
  
• Maintain accurate records of incidents, schedule changes and operational activities.
  
• Prepare clear shift handovers for the incoming team.
  
• Set up and maintain client information across relevant systems.
  
• Monitor multiple email accounts and communication channels.
  
• Support reporting, scheduling and other day-to-day operational requirements.
  

Systems You'll Work With

The organisation uses a variety of platforms, including WellSky Personal Care, Monday.com, Google Workspace, RingCentral, Microsoft Office and caregiver messaging platforms.

Previous experience with these exact systems is advantageous but not essential. We are more interested in your ability to learn new technology quickly and confidently work across multiple systems.

Working Hours & Flexibility

This role requires genuine flexibility. The organisation provides operational support across extended hours, and your schedule may include:

• Weekday daytime shifts
  
• After-hours shifts
  
• A combination of daytime and after-hours shifts
  
• Weekend support when required
  

Shift patterns may rotate periodically depending on operational requirements.

Please only apply if you are comfortable working flexible and potentially rotating shifts rather than requiring a permanent Monday-to-Friday daytime schedule.

Compensation & Engagement

This is a full-time Independent Contractor opportunity, with compensation of USD $900–$950 per month, depending on experience and overall suitability for the role.

As an Independent Contractor, you will be responsible for managing your own statutory and tax obligations applicable in your country of residence.

Requirements

We are looking for someone who brings confidence, initiative, resilience, reliability and professional maturity to the role.

What We're Looking For

• Previous experience in operations, scheduling, coordination, customer service, healthcare administration or another fast-paced environment.
  

• Experience managing multiple priorities and communication channels simultaneously.
  

• Strong verbal and written English communication skills.
  

• Strong attention to detail and accurate record keeping.
  

• Confidence communicating with customers, clients and other stakeholders.
  

• Strong problem-solving and decision-making skills.
  

• Ability to work independently, use initiative and take ownership.
  

• Ability to remain calm and professional when priorities change or urgent situations arise.
  

• Ability to learn new software, systems and processes quickly.
  

• Experience working remotely and managing responsibilities without constant supervision.
  

• Reliable computer equipment and stable internet connectivity suitable for full-time remote work.
  

• Willingness and ability to work flexible and rotating shifts, including after-hours and weekend coverage when required.
  

• Comfortable working on a full-time Independent Contractor basis.
  

Experience within home care, healthcare, medical administration, workforce scheduling or care coordination would be advantageous but is not essential.

The Person We're Looking For

Technical skills and systems can be taught. What matters most is how you approach your work.

You should be:

• Confident – comfortable communicating, making decisions and taking ownership.
  

• Self-motivated – able to take action without constant instruction.
  

• Highly organised – able to manage multiple systems, tasks and conversations.
  

• Resilient – able to adapt when priorities change unexpectedly.
  

• A problem solver – able to think on your feet and apply what you've learned.
  

• Reliable – someone others can depend on to follow through.
  

• Independent but collaborative – comfortable working independently while knowing when to ask for support.
  

• Customer-focused – calm, professional and empathetic when dealing with clients, families and caregivers.
  

• Adaptable – comfortable in an environment where no two days are exactly the same.
  

If you're proactive, dependable, adaptable and genuinely enjoy solving problems and helping people, we'd love to hear from you.