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Guest Experience Manager | Luxury Safari Lodge | Thabazimbi | Ss
HotelJobs Thursday, 23 April 2026 1Job Summary
?✨ GUEST EXPERIENCE MANAGER VACANCY ALERT ✨? ? Guest Experience Manager ? Thabazimbi, Limpopo ? Luxury Safari Lodge (Live-in) ? Salary: Negotiable (DOE) ? Role Overview: A senior guest experience leadership role responsible for owning and elevating the full guest journey across the lodge, ensuring every interaction is seamless, personalised, emotionally engaging, and consistently aligned with luxury hospitality standards. ? Key Responsibilities: • Oversee the full guest journey from pre-arrival to post-departure • Design, protect, and deliver signature guest rituals and experience moments • Ensure consistency of service while maintaining the lodge’s unique character • Curate bespoke experiences for VIPs, repeat guests, long-stay guests, and special occasions • Act as escalation point for complex or sensitive guest situations • Maintain strong presence in guest areas and conduct daily walkabouts • Monitor guest experience quality through observation and real-time feedback • Ensure all guest communication aligns with brand tone and luxury standards • Collaborate closely with Front Office, F&B, Guides, Housekeeping, Wellness, and Marketing teams • Coach guest-facing teams to deliver emotionally intelligent, intuitive service • Facilitate experience-driven training and continuous service improvement • Identify and develop future talent within guest-facing departments • Manage guest feedback platforms and respond to guest insights appropriately • Analyse feedback trends and implement service improvements with leadership team • Ensure brand standards are consistently delivered across all guest touchpoints • Support storytelling, special occasions, and curated guest experiences • Drive guest loyalty and repeat visitation through emotional engagement • Support experience-led revenue opportunities while protecting brand integrity ? Skills Required: • Exceptional emotional intelligence and interpersonal awareness • Strong leadership through influence, not hierarchy • Outstanding communication and guest engagement skills • High attention to detail and situational awareness • Ability to coach and inspire service excellence • Strong problem-solving and decision-making ability • Calm, composed, and guest-focused under pressure ? Requirements: • 5–8 years’ experience in luxury hospitality / lodge / hotel environments • Proven experience in guest relations or guest experience leadership • Exposure to guest experience design or service philosophy advantageous • Experience with PMS systems and guest feedback platforms advantageous • Ability to work in a remote, live-in lodge environment ? Key Attributes: • Naturally intuitive, warm, and guest-obsessed • Calm, confident, and emotionally intelligent leader • Hands-on and highly observant • Passionate about creating meaningful guest experiences • Strong team connector and culture builder For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
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