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Employer Description 4-Star Resort in Drakensburg, KZN Job Description Our client is seeking a detail-oriented, highly organized Food and Beverage Manager to lead the food and beverage operation at a well-established resort in a remote location. The successful candidate will thrive in a fast-paced, dynamic hospitality environment and take full ownership of the department, from the kitchen and restaurant to bars, in-chalet dining, conferencing, weddings and estate events. Key Responsibilities: Manage the overall running of the resort’s food and beverage operations, including the kitchen, restaurant, bars, in-chalet dining, conferencing, weddings and estate events. Achieve budgeted sales and profit targets while keeping food and beverage cost of sales in line with budget. Maximise revenue and patronage, including the conversion of in-house guests and estate owners. Implement and uphold company policies, procedures and service standards. Deliver exceptional service to guests, owners and timeshare tenants, handle complaints effectively and exceed guest expectations. Lead; select, train and performance-manage the F&B team, and manage rosters to ensure the right coverage in peak seasons and on weekends. Maintain strict control over cash, billing, stock, quality and record keeping, and report any revenue or stock irregularities to the General Manager. Ensure compliance with health, safety and liquor legislation, as well as internal and external audit requirements. Design and update menus, wine lists and promotions, and monitor and update selling prices. Plan creative resort events, functions and seasonal promotions. Review departmental performance against the objectives set by the General Manager. Stay current with industry trends and recommend improvements to the department. Build strong working relationships with marketing, suppliers and colleagues, especially the Head Chef. Qualifications Grade 12 (Matric) is required. A diploma and certificate qualification in Hospitality is an advantage. At least 5 years’ experience in a food and beverage department. At least 2 years of that in a managerial position. A proven track record of leading a team of at least 10 direct reports. Skills Exceptional English fluency, with strong communication skills. Well-developed leadership and training skills, and the ability to build a strong team climate. Sound business acumen and financial understanding, including stock takes, F&B costing, menu design and pricing. Strong negotiation, administration and analytical skills, with attention to detail. Excellent problem-solving and decision-making abilities. The ability to perform consistently under pressure. A high level of computer literacy, especially Microsoft Office. Basic knowledge of Pilot software is an advantage. Knowledge of F&B legislation, including industrial relations. Benefits Accommodation (Fully furnished bachelor apartment, only suitable for single occupancy) Provident Fund after 3 month probation period 50% contribution to Medical Aid after 3 month probation period
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