Job Summary
Role Summary The Camp Manager is responsible for the overall day-to-day management of the camp, ensuring exceptional guest experience, efficient operations, staff leadership, and alignment with conservation and sustainability principles of the reserve. KEY RESPONSIBILITIES Guest Experience & Hospitality • Ensure a consistently high standard of guest service and hospitality • Act as the main point of contact for guests during their stay • Handle guest feedback, special requests, and complaints professionally • Oversee guest activities in coordination with guiding and conservation teams Camp Operations • Manage daily camp operations including accommodation, food & beverage, housekeeping, maintenance, and logistics • Ensure facilities are well maintained, safe, and presented to reserve standards • Monitor stock control, ordering, and supplier relationships • Ensure compliance with reserve policies, health & safety regulations, and emergency procedures Staff Management & Leadership • Recruit, train, schedule, and manage camp staff • Foster a positive team culture aligned with service excellence and conservation values • Conduct performance reviews and manage disciplinary procedures where required • Ensure staff accommodation, welfare, and morale are maintained Financial & Administrative Management • Manage camp budgets, cost control, and monthly reporting • Approve invoices, manage petty cash, and track expenses. Minimum requirements : Matric 3 years experience as an assistant lodge manager or a camp manager in a remote concession. Valid Manual Drivers Licence - a car would be a big advantage Please send a detailed CV in MS Word format (starting with current position) is required, as well as a Recent head & shoulders photo, taken in the last 6 months. By applying for this position, candidates agree to provide any additional information requested by Hospitality Exchange, within 24 hours of being contacted by a recruiter. This includes disclosing contactable references from last 2 or 3 direct superiors prior to current employer, as consent to contact referees. Credit; fraud, Id and qualification checks apply. Only South African Citizens will be considered.