Server & Network Engineer | Johannesburg | Permanent

Are you a technically hands-on IT professional with experience across servers, networks, security and infrastructure support? This is an opportunity to play a key role in maintaining, securing and improving a business-critical ICT environment.

The Server & Network Engineer will support the organisation's ICT infrastructure across servers, networks, telephony, security and related applications. The role combines hands-on technical support with infrastructure monitoring, troubleshooting, optimisation, patching, security administration and continuous improvement.

Reporting to the Server Network & Security Manager, the successful candidate will work across 1st, 2nd and 3rd line support environments, providing telephonic, remote and onsite assistance while working with internal stakeholders and third-party vendors to resolve incidents and maintain service levels. The role will suit a technically capable professional who can communicate effectively with both technical and non-technical users and is comfortable taking ownership of infrastructure-related issues.

What You'll Do

• Provide efficient and effective infrastructure support across servers, networks, telephony and security

• Install and configure networking, telephony, Windows Server hardware, software and applications in line with best practice

• Troubleshoot issues from operating system through to network level

• Resolve hardware, network, application, firewall and infrastructure-related issues

• Configure, optimise, fine-tune and monitor operating systems, firewalls, network devices, applications and cloud services

• Monitor and troubleshoot LAN, WAN, VPN and APN environments

• Support the security of network and server environments through access controls and IT security policies

• Schedule and manage firmware and patching across networks, phones, servers and applications

• Maintain network fault logs, server and service logs and investigate infrastructure incidents

• Identify opportunities for process improvement and automation

• Ensure supported hardware and applications comply with relevant licensing agreements

• Manage infrastructure-related suppliers and contracts within prescribed SLAs

• Provide 1st, 2nd and 3rd line IT support through telephonic, remote and onsite channels

• Attend to ICT support requests and ensure timely resolution within agreed SLAs

• Support the selection and installation of ICT resources

• Provide user training where required

• Assess infrastructure requirements and contribute to planning, provisioning and improvement initiatives

• Liaise with third-party vendors to resolve incidents, problems and technical queries

• Monitor and manage vendor SLAs

• Ensure compliance with company policies and procedures

• Communicate technical information effectively to stakeholders at different levels

What You Bring

• Practical experience in server and network infrastructure support

• Strong understanding of Windows Server environments

• Experience supporting and troubleshooting network infrastructure

• Exposure to LAN, WAN, VPN and APN environments

• Experience with firewalls, network devices and infrastructure monitoring

• Experience with hardware and software installation and configuration

• Understanding of server, network and application patching and firmware management

• Experience supporting telephony or related ICT infrastructure would be beneficial

• Exposure to cloud services and applications

• Understanding of IT security, access controls and security policies

• Experience providing 1st, 2nd and 3rd line technical support

• Strong troubleshooting and problem-solving ability

• Ability to work with third-party vendors and manage issues against agreed SLAs

• Good understanding of infrastructure processes, documentation and logging

• Ability to identify opportunities for process improvement and automation

• Strong communication skills, with the ability to explain technical information at different levels

• Ability to work independently while collaborating effectively with internal teams and external service providers

What Success Looks Like

• Infrastructure incidents and support requests are resolved efficiently within prescribed SLAs

• Server and network environments remain stable, secure, monitored and optimised

• Hardware, software, firmware and patches are maintained appropriately

• Network and server faults are accurately logged, investigated and resolved

• Security policies, access controls and infrastructure procedures are consistently applied

• Infrastructure performance issues are identified and addressed proactively

• Vendors and service providers are effectively managed against contractual SLAs

• Infrastructure improvements and automation opportunities are identified and implemented where appropriate

• ICT resources are appropriately configured, licensed and supported

• Technical information is communicated clearly to users, management, vendors and other stakeholders