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1. Minimum criteria required: - Diploma or Degree in Spa Management, Hospitality Management, Wellness Management, or a related field (Esthetician qualification advantageous) - Minimum 3 years’ management experience within a luxury 4- or 5-star spa/wellness environment - Proven experience managing wellness operations, budgets,training, and inventory - Strong financial, sales, marketing and guest relations experience - Experience working with Wellness POS systems - Excellent leadership, coaching and people management skills - Managing colleague performance issues quickly and effectively 2. Key Performance Areas of this position include: - Lead and manage all wellness operations across company lodges to ensure exceptional guest experience - Design and deliver innovation wellness experiences that complement the safari guest journey - Manager departmental budgets, financial performances and monthly reporting - Develop annual wellness budget and commercial plans with the General Manager - Partner with Sales & Marketing to promote wellness experiences and identify new business opportunities - Oversee procurement, stock control, inventory and cost management. - Build strong relationships with guests and resolve guest concerns professionally and efficiently. - Conduct regular operational inspections to maintain exceptional wellness standards across all lodges. - Lead, coach, mentor and develop the wellness team through ongoing training and performance management. - Monitor wellness performance through key operational and financial metrics - Build close working relationships with key lodge departments including Front of House; Housekeeping; Guiding, and Maintenance to ensure seamless coordination and an exceptional end-to-end guest experience across all lodges - Develop an annual training plan with the wellness team leader and ensure that all employees are trained and developed to meet the needs of the business 3. Competencies required: - Embody wellness excellence, demonstrating professionalism, presence, and behaviours that reflect a calm, balanced, and guest-centred environment. - Strong leadership, coaching and mentoring ability - Exceptional guest service and relationship management skills - Strong financial acumen and commercial awareness - Excellent planning, organisational and time management skills - High level of integrity, professionalism and accountability - Passion for wellness and continuous professional development
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