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Spa Reservationist / Back Up Therapist - Luxury Hotel - Tokai, Wc L Lb
HotelJobs Friday, 22 May 2026 1Job Summary
✨ SPA RESERVATIONIST / BACK UP THERAPIST ✨ ? Tokai, Western Cape ? Salary: R11,000 + Commission (Negotiable Depending on Experience) A luxury hotel and spa in the heart of Tokai is on the lookout for a polished, people-loving Spa Reservationist / Back Up Therapist to join their dynamic wellness team! This is the perfect opportunity for someone who thrives in a luxury hospitality environment, loves creating unforgettable guest experiences, and enjoys balancing administration, reservations, reception support, and hands-on therapy when needed. The ideal candidate will be the warm and welcoming voice behind every booking, ensuring guests feel relaxed before they’ve even arrived. From managing reservations and upselling indulgent spa experiences to stepping in with treatments during busy periods, this role is perfect for someone who is organised, adaptable, sales-driven, and passionate about wellness. ? What They’re Looking For: • 2–3 years’ experience within a luxury spa or 5-star hospitality environment • Previous reservations or reception experience is essential • Somatology qualification (ITEC / CIDESCO / SAAHSP advantageous) • Strong communication and organisational skills • A professional, well-groomed, and guest-focused individual • Someone calm under pressure with excellent attention to detail • A natural team player with a passion for luxury service and wellness ✨ Duties Include: • Managing spa bookings via phone, email, WhatsApp, and in person • Upselling treatments, packages, and retail products • Assisting with front desk operations and guest check-ins/check-outs • Supporting spa administration and reporting • Providing treatments during peak periods or therapist shortages • Delivering exceptional guest experiences aligned with luxury hospitality standards This role offers the chance to work in a beautiful luxury environment where wellness, guest connection, and professional excellence are at the centre of everything they do. ? Interested candidates can send their CV today.
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