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Digital Community & Guest Engagement Coordinator – Luxury Safari Brand – Remote/Cape Town Our client, a leading luxury safari and travel brand operating across East Africa, is seeking a digitally savvy and highly personable Digital Community & Guest Engagement Coordinator to join their growing marketing team. Description: This is an exciting opportunity for a junior digital professional with a passion for tourism, hospitality, conservation, and guest experience. The successful candidate will support the brand’s online presence by engaging with guests and online communities across multiple digital platforms while helping maintain the company’s premium brand reputation. The role will focus on managing guest reviews, responding to online conversations, monitoring social engagement, and ensuring all communication reflects the brand’s authentic and service-driven voice. Platforms include TripAdvisor, GuestRevu, Instagram, LinkedIn, Facebook, and YouTube. The ideal candidate is a strong writer with excellent attention to detail, emotional intelligence, and a genuine interest in luxury travel and hospitality. You should be confident communicating professionally online, handling guest feedback calmly, and adapting tone across different platforms. Requirements: 1–3 years’ experience in digital marketing, social media, hospitality, customer experience, or communications Strong written communication skills Good understanding of social media and online engagement Passion for tourism, travel, hospitality, or conservation Highly organised with strong attention to detail Ability to work independently in a remote or office-hours environment This is an excellent opportunity to grow within a respected and purpose-driven luxury travel brand.
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