+2 more
Clear All Filters
Verified Ad
Job Summary
Luxury Hotel in the Kameeldrift East area is looking for an organised and detail-oriented Debtors & Revenue Administrator to join their Finance Department. The successful candidate will administer debtor accounts ; advance deposits ; customer billing and revenue-supporting documentation ; ensuring accuracy and compliance with company policies; internal controls and audit standards. Working closely with Finance; Group & Conference, Front Office, Reservations and Sales; the role will support timely billing ; effective collections and accurate reporting for cash flow planning. Duties: Debtors & Credit Control Maintain approved debtor accounts in Opera, including customer details, credit applications, agreements and billing instructions. Monitor debtor age analyses, follow up overdue accounts and maintain records of collection activities. Negotiate payment arrangements within delegated authority and escalate high-risk or disputed accounts. Liaise with external collection agents and prepare documentation for proposed recovery actions and write-offs for approval. Assist with customer vendor registrations and onboarding documentation. Follow up unresolved guest ledger balances with operational departments. Customer Billing & Advance Deposits Prepare accurate invoices and statements according to approved contracts, function sheets and billing instructions. Check client files, signed slips, rooming lists, rates, deposits and supporting records before invoicing. Reconcile function documentation to final bills and investigate discrepancies, missing records and unauthorised charges. Track outstanding billing packs and ensure invoices are issued within required deadlines. Process approved credit notes, billing corrections and adjustments within authorised limits. Monitor deposit requirements and follow up payments before arrivals, conferences, functions and events. Allocate receipts accurately and resolve unallocated payments, short payments and duplicate receipts. Payment Channels & Revenue Controls Administer virtual credit card payments and receipts from travel agents, tour operators, TravelIT and other third-party channels. Verify virtual card activation dates, limits and booking details before processing. Process and redeem ShopSpa vouchers, maintaining accurate allocations and supporting records. Verify promotion account transactions against approved signatories and investigate exceptions. Coordinate payment terminal and merchant service support, following up faults and outages. Commercial Agreements & Commissions Maintain registers of approved customer contracts, negotiated rates, commission agreements and barter arrangements. Verify commission claims and calculations against approved agreements. Prepare monthly commission provision schedules and supporting documentation for Finance review. Monitor barter utilisation, agreement expiry dates and renewal requirements. Follow up missing, unsigned or expired agreements with the relevant departments. Reporting & Audit Support Prepare debtor age analyses, collection reports, deposit updates and billing exception reports. Complete month-end debtor reconciliations, deposit reviews and supporting schedules. Participate in credit meetings and report collection risks and outstanding accounts. Maintain secure, organised records and complete audit trails. Provide documentation for internal and external audits and follow company confidentiality, POPIA and credit control requirements. Requirements: Matric or equivalent. A certificate, diploma or degree in Accounting, Finance, Credit Management, Debtors Control or Business Administration would be preferred. Minimum 3 years’ experience in debtor administration, credit control, revenue administration or a similar finance role within hospitality. Proven experience in collections, customer invoicing and account administration. Experience with Opera PMS, reservations systems, event and conference billing, and debtor administration systems. Microsoft Office proficiency, including intermediate to advanced Excel skills covering formulas, pivot tables, lookups, filtering and reporting. Sound knowledge of hospitality revenue cycles, debtor ageing, credit control and working capital principles. Working knowledge of the National Credit Act, POPIA, internal controls and audit documentation requirements. Understanding of travel agent contracts, commissions, negotiated rates and commercial billing arrangements. Experience reviewing client files and billing documentation would be advantageous. Experience administering travel agent, corporate, tour operator or conference accounts would be advantageous. Experience with commissions, barter agreements and customer onboarding would be advantageous. Excellent written and verbal English communication skills. Strong numerical, negotiation, conflict resolution and customer service skills. Excellent attention to detail, document management and organisational skills. A self-motivated, collaborative approach with high levels of integrity and confidentiality. Ability to manage multiple priorities and meet strict deadlines. A valid driver’s licence and own transport would be advantageous. Willingness to work reasonable additional hours, weekends and public holidays when required. Willingness to undergo occupational assessments in accordance with company policy.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link