Job Summary
This is a remote position.
NOW HIRING | NIGHT RESPONDER
Ideally based in Hoedspruit
Are you an excellent communicator who loves wildlife, works well independently, and thrives on responding quickly to enquiries?
Bushwise is looking for a female Night Responder to ensure no new wildlife course lead waits for a response simply because they enquired outside normal business hours.
This is a First Responder Night role, supporting the lead queue when the daytime First Responder is off shift, on leave or unavailable.
YOUR ROLE
You’ll be the first point of contact for prospective Bushwise students, providing warm, accurate and personalised responses while moving each lead towards the next step — whether that’s a call, booking or application.
Monitor and claim new leads throughout your shift
Respond promptly via WhatsApp, voice notes, email and phone
Personalise responses and ask the right qualifying questions
Accurately update Salesforce/lead records and log every interaction
Schedule calls and create clear follow-up tasks
Manage the required follow-up cadence across different channels
Hand qualified leads over to the Admissions Lead
Stay involved until the Admissions Lead has made contact
Keep lead statuses and reasons for uncontactable/nurtured leads up to date
• Passion for wildlife and the African bush
• Understanding of field guide training/courses
• Experience with Calendly or similar scheduling platforms
• Experience dealing with international students or gap-year enquiries
We’re looking for someone who is:
Friendly without being pushy
A clear, plain-language communicator
Honest and detail-oriented
Comfortable working independently during evening/night hours
Requirements
WHAT WE’RE LOOKING FOR
• Fluent, warm spoken and written English
• Excellent phone and voice-note communication skills
• Comfortable working with Salesforce, WhatsApp, shared inboxes and lead queues
• Exceptional attention to detail
• Able to work independently and prioritise effectively
• Strong understanding of international time zones and cultural differences
• Reliable, organised and able to follow processes accurately
• Willing to escalate when unsure rather than guess
Benefits
Salary: up to R10,000 per month, depending on experience
Working Hours: Saturday – Wednesday, 4:00pm – 1:00am
(Includes a 1-hour dinner break)
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